{"id":3130781,"url":"https://alion.io/job/collibra-manager-professional-services-federal","title":"Manager, Professional Services Federal","company":{"id":6598,"name":"Collibra","domain":"collibra.com","url":"https://alion.io/company/collibra","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":128000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Collibra","optional":false},{"name":"ETL/ELT","optional":false},{"name":"Java","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"Master Data Management","optional":false},{"name":"Python","optional":false},{"name":"Salesforce","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-10-22T23:43:22Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T20:33:28Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Joining Collibra’s Professional Services Team\nAt Collibra Public Sector (CPS), the Manager, Federal Professional Services is responsible for leading all services roles and functions to ensure the long-term success, adoption, and satisfaction of government clients. The role drives a cohesive customer journey, aligns services delivery with other CPS delivery to mission outcomes, and ensures operational excellence across the entire customer lifecycle. This role safeguards account health, revenue, and customer satisfaction by proactively identifying and mitigating technical risk, coordinating services engagements, and building operational frameworks for GTM clarity and alignment amongst the services teams.\nFederal Engagement Managers at Collibra Public Sector are responsible for\nServices Management\nManage services operations and resources, including Engagement Manager and Solution Architects, ensuring timely and successful project execution and value delivery.\nManages professional service team in respect to project milestones, delivery and goals.\nResponsible for team utilization and revenue optimization.\nDrive operational excellence in services delivery.\nMonitor performance to ensure teams are performing within expectations and achieving high levels of project success.\nCollaborate on GTM strategy for CPS Services, helping shape how services is positioned, sold, and delivered throughout the customer journey.\nGuide sales enablement and customer-facing messaging, ensuring services' value proposition is clear, consistent, and aligned with customer needs.\nEvaluate pricing and packaging strategies for new and existing offerings.\nIdentify expansion opportunities and influence sales motions with timely insights.\nContribute to strategic deal support, partnering with Sales and Finance on high-impact renewals, expansions, and new business that include services offerings.\nEngages with new / prospective customers to identify business challenges and opportunities, recommend solutions / solution enhancements and propose a high-level delivery roadmap based on expected business value. \nCustomer Project Oversight\nGuide project team members through scoping and level of effort estimates.\nEnsure effective controls are in place and regularly updated in order to monitor the full implementation project lifecycle including: project plans, status reports, time recording, resource planning, and first value forecasting.\nAdvises implementation project teams and customers on milestone achievement, issue resolution and change management.\nEnsures effective controls are in place to monitor the full implementation project lifecycle.\nDevelops and tracks overall project success, customer satisfaction, and quality of delivery. \nMaintains and nurtures consultative relationships with key customer leadership and decision-makers. \nEstablishes and ensures effective execution of solution delivery accelerating the customer's time to value.\nPerform post-project reviews to ensure achievement of business objectives.\nCustomer Journey Mapping and Operational improvement\nAssist with the design, execution, and continuous improvement of the end-to-end customer journey.\nImplement frameworks to continuously assess services customer value realization, using structured feedback and data to refine operational and delivery models.\nDrive maturity in delivery practices, tooling, and customer engagement models.\nStandardize and operationalize proactive engagement workflows in relation to the technical teams (e.g., onboarding, QBRs, Value delivery, and Renewal motions).\nIdentify trends and opportunities for improvement within the services organization, and implement solutions to enhance customer success and team efficiency.\nCaptures lessons learned and ensures their application to future project planning and process improvement. \nTeam Leadership & Development\nLead, coach, and mentor a team of Engagement Managers and Solution Architects, empowering them to deliver an exceptional customer experience.\nFoster a culture of accountability, high performance, and customer obsession.\nRecruit, mentor, and retain top talent with expertise in government operations.\nCultivate an environment that fosters collaboration, knowledge sharing, and continuous learning.\nEnsures timely and effective communication of departmental goals and objectives internally within the department and more broadly with cross-functional stakeholders.\nDevelop and implement strategies to achieve team and individual performance goals, exceeding customer, organization and company expectations.\nEnsures that training, coaching and mentoring programs are developed, implemented and effective for the team.\nCustomer Risk Prevention, Assessment & Management\nBuild and manage frameworks for early identification of at-risk projects or customers in relation to services engagements.\nAct as a management escalation point for the Services team encountering project obstacles, and liaise with internal teams for resolution.\nSupport employees in raising issues associated with customer and project risk.\nPartner with Sales and the other technical GTM teams to identify and mitigate renewal or churn risk.\nSupport proactive risk reviews for strategic/enterprise accounts.\nManages pivotal customer issues and concerns through the team, directly handling escalated issues.\nDrive customer project At-Risk post-mortems and ensure preventive actions are implemented.\nYou have:\nA U.S. citizen who resides on U.S. soil as the role supports the U.S. government.\n5+ years of experience in consulting supporting U.S. federal agencies.\nA minimum of 2 years of experience managing services teams in the support of U.S. federal agencies.\nExcellent communication, organization, and stakeholder management skills.\nStrong leadership skills collaborating with Sr Executives on a frequent basis.\nKnowledge in the areas of Data Governance, Data Management or Data Quality.\nHave previous military experience.\nHold an active security clearance (Secret/TS/TS-SCI).\nKnowledgeable of at least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management.\nAn understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.\nExperience with AWS/Azure, Kubernetes, infrastructure and platform.\nAn understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments. \nAn understanding of data warehousing, ETL, data integration.\nYou are\nAn effective communicator across business and technical stakeholders and able to tailor to different audiences.\nExtremely organized with a high attention to detail.\nAlways customer-focused and personally hold yourself accountable for the customer’s success.\nSelf-starting and interested in learning new software.\nAble to lead Senior Level customer discussions representing CPS and services engagements.\nMeasures of Success\nWithin the first 30 days of employment, be able to\nClearly understand the roles and responsibilities of the reporting employees and the account assignments.\nPresent the services offering, understanding the different deliverables and the value provided.\nPresent the Customer Journey framework, understanding the different phases and roles and responsibilities within each phase.\nClearily understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer and Account Executive.\nWithin the first 60 days of employment\nNavigate Salesforce including opportunities, utilization, projects, and quotes.\nIdentify customers and services engagements at Risk and build a plan to remediate.\nIdentify process gaps and inefficiencies within the services organization.\nPresent the services offering to a customer.\nWithin the first 90 days of employment be able to\nAdvise Sales on proposed services engagements.\nBuild Salesforce reports for visibility into Services engagements including utilization.\nBuild playbooks to address process gaps and inefficiencies within the services organization.\nExecute remediation plan for customers at risk collaborating with the sales, support, and technical teams.\nUnderstand and convey to customers how Collibra's suite product capabilities and the projects being delivered provide value to customers.\nCompensation for this role\nThe standard base salary range for this position is $128,000 - 160,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.\nIn addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.\nBenefits at Collibra\nCollibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off. Learn more about Collibra’s benefits.\nWe create inclusion and belonging through how we onboard, meet, connect, engage, and communicate. Learn more about diversity, equity, and inclusion at Collibra.\nAt Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.\nWith this, we proudly consider qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sexual orientation, pregnancy, sex, gender identity, gender expression, genetic information, physical or mental disability, HIV status, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status or any other legally protected category. 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