{"id":90274,"url":"https://alion.io/job/colliers-technical-support-officer","title":"Technical Support Officer","company":{"id":6453,"name":"Colliers","domain":"colliers.com","url":"https://alion.io/company/colliers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-20T05:57:27Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-21T19:00:24Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":62},"description":"Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.\n We are seeking a dedicated and customer-focused Technical Support Officer to join our growing business. Based in Sydney CBD, this Level 2 support role will play a key part in delivering exceptional technical support and contributing to a collaborative, high-performing team.\nReporting to the Service Delivery Manager, you will provide responsive, professional, and personalised support to employees across the NSW business, ensuring a high level of service and a seamless technology experience.\nSome of the key responsibilities in this role include:\nIdentifying and proactively resolving IT issues, primarily for the Sydney offices. \nProviding first and second level hardware and software support. \nAdhering to all processes and documenting procedures accordingly. \nMaking recommendations on upgrades and replacements when necessary. \nProactively building the IT brand via local delivery of customer facing technology initiatives. \nParticipate in projects as required. \nWhat’s in It for you?\nNamed Forbes World's Best Employers 2025 & TIME World's Best Companies 2025!\nWide range of benefits designed to support your career, wellbeing, and lifestyle.\nColliers Balance - to support lifestyle & wellbeing.\nIndustry leading leave - including 26 weeks of parental leave, additional paid leave, volunteering, and loyalty leave.\nFormal career development & recognition programs.\nInnovative technology & tools to drive your productivity.\n To be successful in this role, you will have at least 2+ years of experience in a similar position at Level 2-3 helpdesk with the below mentioned technologies and systems.\nKey technologies you will be familiar with:\nWindows 11 \nMS Office 365 - Outlook, Excel, Word, PowerPoint, One Note, One Drive, SharePoint, MS Teams. \nCitrix. \nAzure. \nAudio and Visual (conferencing). \nSCCM. \nIntune. \nServiceNow. \n We foster an environment in which everyone at Colliers feels respected and comfortable bringing their authentic selves to do their best work. It’s our people who set us apart and we actively recruit people who represent the diversity of the communities in which we operate. We take great pride in doing what’s right and operating in ways that benefit the business, our people, our clients, our communities, and the environment.\nExperts join experts, and we welcome you to join us as we lead the industry into the future.\nPlease be advised that applications will only be accepted directly rather than via recruitment agencies.","description_format":"text","description_chars":2620,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial Real Estate","Asset Management & Funds","Real Estate Brokerage","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-08-20T05:57:27Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.216,"p_room":0.28,"age_days":61,"expected_fill_days":23,"reasons":["conf:1","stale_co","win:tail","crowd:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/colliers-technical-support-officer","json_url":"https://alion.io/job/colliers-technical-support-officer.json","meta":{"generated_at":"2026-10-21T21:18:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30303,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6453},"rest":"https://alion.io/mcp/rest/get_company?id=6453"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolliers-technical-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolliers-technical-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolliers-technical-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colliers-technical-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolliers-technical-support-officer"}]}