{"id":2382746,"url":"https://alion.io/job/collinscomfort-customer-service-representative","title":"Customer Service Representative","company":{"id":4420227,"name":"Collins Comfort","domain":"collinscomfort.com","url":"https://alion.io/company/collinscomfort","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-12T19:40:31Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-16T03:19:11Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nOur Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while handling inbound & outbound customer calls to schedule HVAC, Plumbing, & Water Treatment maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, maintenance memberships, and other job related tasks as assigned. This is a metric-based position with fun added incentives! Plumbing & HVAC industry experience highly desirable. **Please note, this is an in-office position- we do not currently offer remote. Bilingual English-Spanish speaking is a plus!**\nWhat's In It For Me?\nCompetitive Pay! $17-19 per hour plus commission\nExcellent Schedules! We pride ourselves in not over-working the team and having no work shortage! \nDedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings\nPaid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off! That's right! Take some time off with your family throughout the year, our teams deserve it!\nGenerous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance\n401K Retirement Plan with company match! Start contributing and earning that company match right away!\nSpecial Program Options: HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more\nResponsibilities\nWhat Will I Do?\nSuccessfully handle high volume inbound & outbound customer service calls\nRespond to e-mail inquiries\nExpedite unresolved customer grievances to designated departments for further investigation\nMaintain accurate customer information and scheduled appointment details\nActively promote and sell new or additional services or products when applicable\nProvide stellar customer service with a can-do attitude\nSuccessfully meet KPI performance metrics\nQualifications\nDo I Have What it Takes?\nHigh School Diploma or GED preferred\nAt least 1 year customer service call center experience, industry experience is a plus\nIntermediate computer proficiency particularly with Microsoft applications such as Outlook, Word, & Excel\nExperience using CRM systems- Service Titan & Dialpad experience is a plus\nStrong critical thinking skills and attention to detail\nMust be fluent in reading, writing and speaking English, Spanish is a plus\nMust be able to sit for long periods of time\nMust pass a pre-employment background check and drug screen\nWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 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