{"id":2141165,"url":"https://alion.io/job/collinson-ai-operations-engineer","title":"AI Operations Engineer","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":18,"ghost_share":0,"stale_share":0.278,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-10T05:45:15Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AIOps","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Anthropic","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"CloudFormation","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-10-04T00:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-10T22:38:45Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\nThe Role\nAs an AI Ops Engineer, you play a central leadership role in operationalising AI-powered workflows, applications and agents across the organisation. Your purpose is to ensure that AI capabilities, delivered through platforms such as Microsoft Entra, Salesforce, Mindflow and Claude, are reliably deployed, securely configured and effectively supported in day-to-day business operations.\nYou are not responsible for building AI models or developing core algorithms. Instead, you are accountable for the operational layer that enables AI to function within real-world workflows: application deployment, identity and access configuration, credential management, agent orchestration, integration governance and user support. You contribute hands-on to prototyping, scripting and operational automation where needed to establish reliable patterns for AI deployment and support.\nYou create the conditions for AI-powered tools and automations to run safely, consistently and at scale. This includes ensuring that environments are correctly configured, access is controlled, integrations are stable, and operational processes are well-defined and repeatable. You lead the operational rhythms around AI systems, establishing clear standards for deployment, access control, support and lifecycle management. You ensure that AI workflows are production-ready, compliant with organisational policies, and aligned with business needs.\nA key part of your role is translating AI initiatives into operational reality: coordinating the rollout of AI applications and agents, managing dependencies across systems, and maintaining visibility over usage, issues and risks. You ensure that problems are identified quickly, resolved effectively and used as inputs for continuous improvement.\nYou act as the integrator across Technology, Security, Product and Business teams, bringing clarity to how AI tools are configured, accessed and supported. You provide visibility into operational risks, access patterns, system dependencies and areas of friction. Ultimately, your purpose is to build a robust, scalable AI operations capability that ensures AI workflows and tools are dependable, secure and easy to use, enabling the organisation to confidently embed AI into everyday business processes.\nKey Responsibilities\nLead the operational management of AI-powered workflows, applications and agents across the organisation; establish clear ownership, standards and ways of working.\nCoordinate deployment of AI applications, agents and integrations across environments; ensure consistent, repeatable and well-documented setup processes.\nEnsure the AWS, Azure and related cloud environments that support AI workflows, applications and agents are correctly configured, secure, observable and operationally ready across development, test and production environments.\nManage environment-specific configuration, secrets, credentials and dependency mapping to ensure AI agents and workflows can be deployed, changed and supported consistently across multiple environments.\nImprove repeatability and control of AI operations through infrastructure-as-code, automated configuration, deployment controls and rollback mechanisms; reduce manual setup and operational risk.\nOversee setup and governance of credentials, permissions and access controls using platforms such as Microsoft Entra and Salesforce; ensure secure and appropriate access to AI tools and workflows.\nManage the lifecycle of AI agents and automations, including configuration, updates, version control and decommissioning; ensure agents operate reliably within defined parameters.\nMaintain and govern integrations between AI tools and enterprise platforms (e.g. Salesforce, Mindflow, internal systems); ensure stability, security and performance of connections.\nOwn support processes for AI workflows and tools; manage incidents, troubleshoot issues, and coordinate resolution across technical teams and vendors.\nDiagnose and coordinate resolution of issues spanning cloud infrastructure, identity platforms, SaaS applications, APIs, workflow tooling and agent orchestration layers.\nTrack system usage, access patterns, workflow execution and operational health; identify anomalies, inefficiencies or risks and take corrective action.\nEnsure adherence to organisational policies around security, data protection, access control and responsible use of AI tools; embed governance into operational processes.\nDevelop and maintain clear operational playbooks, runbooks and documentation for deployment, support, troubleshooting and access management.\nDevelop and maintain runbooks, recovery procedures and operational standards covering deployment failure, degraded integrations, access issues, alert response and service restoration.\nWork closely with Technology, Security, Product and Business teams to align on requirements, prioritisation and operational standards for AI workflows.\nManage relationships with AI platform providers (e.g. Microsoft, Salesforce, Anthropic, Mindflow); coordinate support, escalations and feature adoption.\nIdentify opportunities to improve reliability, usability, security and efficiency of AI operations; evolve processes and tooling as adoption grows.\nKnowledge, Skills and Behaviours\nEssential\nExperience managing or supporting AI-powered applications, automations or workflow tools in a production business environment.\nStrong familiarity with identity platforms such as Microsoft Entra, including role-based access control, authentication flows and credential governance.\nExperience working with platforms such as Salesforce, automation tools like Mindflow, and AI interfaces such as Claude or similar.\nUnderstanding of how systems integrate via APIs, connectors and workflows; ability to manage and troubleshoot cross-platform dependencies.\nProven ability to diagnose and resolve issues in live environments, coordinating across multiple systems and stakeholders.\nExperience implementing and using operational monitoring tools such as CloudWatch to track logs, metrics, alerts and runtime health in live environments.\nExperience managing environments, configurations, credentials and deployment processes across SaaS and cloud platforms.\nPractical experience supporting applications, automations or integrations in AWS, Azure or similar cloud environments, with familiarity across environment setup, configuration, access control, logging, monitoring and operational troubleshooting.\nFamiliarity with infrastructure-as-code and deployment automation approaches such as Terraform, CloudFormation, CDK or equivalent, with a bias for repeatability, auditability and safe change.\nStrong understanding of access control, data protection, auditability and secure configuration practices in enterprise environments.\nAbility to design clear, scalable operational processes and produce high-quality documentation and runbooks.\nAbility to work effectively with technical teams, business users and vendors; translate operational issues into clear, actionable insights.\nClear and confident communicator, able to explain workflows, issues and resolutions to both technical and non-technical audiences.\nStrong coordination skills, able to manage multiple workflows, dependencies and priorities simultaneously.\nCurious and proactive in identifying ways to improve AI workflow reliability, usability and operational efficiency.\nCollaborative and supportive leadership style, with a focus on enabling teams and building confidence in AI tools across the organisation.\nReward & Benefits: What's in it for me?\nWe want our people to feel recognised, supported and able to thrive both at work and beyond it.\nWe offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.\nEqual opportunities: Our commitment to inclusion\nCollinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.","description_format":"text","description_chars":8234,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Property & Casualty Insurance","Business Travel"],"lifecycle":[{"event":"open","at":"2026-10-09T03:13:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":6,"expected_fill_days":57,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/collinson-ai-operations-engineer","json_url":"https://alion.io/job/collinson-ai-operations-engineer.json","meta":{"generated_at":"2026-10-11T00:46:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":995,"day_limit":5000,"remaining_today":4005,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1593},"rest":"https://alion.io/mcp/rest/get_company?id=1593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollinson-ai-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollinson-ai-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollinson-ai-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collinson-ai-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollinson-ai-operations-engineer"}]}