{"id":1818257,"url":"https://alion.io/job/collinson-application-support-specialist","title":"Application Support Specialist","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-07T05:47:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"GitHub","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-10-04T03:06:48Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-07T19:28:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Job Description\nThe Role\nThe Application Support Specialist provides technical and functional support for software applications and integrations, including (but not limited to) Legal Applications, JIRA, Confluence and GitHub across the organisation.\nThe role ensures smooth operation, timely issue resolution within agreed SLAs, and ongoing enhancement of supported systems.\nThe role involves close collaboration with developers, product managers, service desk teams and end-users to deliver a reliable and high-quality application experience.\nKey Responsibilities\nProvide direct support for software applications by troubleshooting and resolving user enquiries.\nMonitor application performance and ensure systems are running optimally.\nWork closely with software developers, system administrators and end-users to facilitate smooth operations and implement improvements.\nMaintain SOPs, user guides and application performance metrics.\nConduct training sessions for users to enhance understanding of software applications and best practices.\nIdentify and recommend system improvements, optimisations and enhancements.\nKnowledge, Skills and Behaviours\nEssential\nDegree in Computer Science, Information Technology or a related discipline, or equivalent knowledge gained through substantial experience in application support or development.\nUnderstanding of operating systems, databases and application architectures.\nExperience using ITSM tools (e.g. JIRA) and version control platforms (e.g. GitHub).\nKnowledge of SDLC processes and best practices.\nAbility to troubleshoot application issues using logs, diagnostic tools and scripts.\nExcellent written and verbal communication skills.\nStrong customer-service orientation.\nEffective problem-solving and analytical skills.\nAbility to work collaboratively across teams.\nAdaptability to handle multiple tasks and shifting priorities.\nDesirable\nExperience performing data fixes and routine back-end adjustments.\nExposure to clinical or specialised business applications.\nFamiliarity with software security, compliance standards or regulated environments.\nReward & Benefits: What's in it for me?\nWe want our people to feel recognised, supported and able to thrive both at work and beyond it.\nWe offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.\nEqual opportunities: Our commitment to inclusion\nCollinson Group is an equal opportunities employer. 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