{"id":1105799,"url":"https://alion.io/job/collinson-client-operations-accounts-executive","title":"Client Operations- Accounts Executive","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0,"stale_share":0.176,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-14T17:58:52Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":85},"description":"Recruiter for this role:\nAparna SinghKey Responsibilities\nComplaint & Dispute Management:\nAct as the primary point of contact for handling client complaints and disputes.\nInvestigate issues thoroughly, ensuring root cause analysis and fair resolution.\nMaintain accurate documentation of all cases, actions taken, and outcomes.\nEscalate complex or high-risk disputes to senior management when necessary.\nSLA & Performance Management:\nMonitor and manage complaint resolution timelines to meet strict client SLAs.\nTrack case progress proactively, ensuring deadlines are consistently achieved.\nProvide regular reporting on SLA adherence, resolution rates, and client satisfaction.\nIdentify risks of SLA breaches early and implement corrective actions.\nClient Communication & Relationship Management:\nDeliver clear, empathetic, and professional communication to clients throughout the dispute process.\nKeep clients informed of progress and resolution outcomes in a timely manner.\nBuild trust by demonstrating accountability and transparency in handling disputes.\nContinuous Improvement & Risk Mitigation\nAnalyse complaint trends to identify recurring issues and recommend process improvements.\nCollaborate with internal teams (operations, compliance, legal, etc.) to address systemic problems.\nContribute to policy and procedure updates to strengthen dispute management frameworks.\nSupport training initiatives to enhance complaint-handling skills across the team.\nCompliance & Governance:\nEnsure all complaint-handling activities comply with regulatory requirements and company policies.\nMaintain confidentiality and data protection standards in all client interactions.\nKnowledge, skills and experience required\nExperience working in a client facing account management role or an administration role.\nAccount support/admin/management experience, gained within any sector preference can be given to individuals with banking or finance experience.\nAbility to engage and communicate across diverse internal & external audiences.\nAbility to work under pressure, to tight deadlines.\nBasic data analysis, data consolidation and reporting experience.\nGood understanding of contractual obligations.\nExperience in reconciling invoices.\nExperience in managing complaints.\nFluent in English and a second European language would be desirable.\nHigh level of numeracy and computer literacy (MS Office).\nAdvanced excel skills - essential.\nPerson Specification\nSimultaneously think strategically and act tactically.\nSystematically approach issues, opportunities and recommendations with a spirit of curiosity and open-mindedness.\nCommercially aware with a passion for efficiency and high quality operational delivery.\nLikes to work proactively, under pressure, to tight deadlines, in a dynamic environment.\nCollaborative in approach.\nShows appreciation & understanding of wider business functions and how departments link together.\nAbility to identify and support in resolving issues, and know when escalation is required.\nClear, honest and open in all communications.\nExcellent attention to detail.\nCan-do attitude ready to step in and help out where needed.\nShows initiative.\nStrong operational and administration experience.\nAbout us: Our story\nCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.\nThe group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.\nWe have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.\nWe have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.\nKey clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.\nOur mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.\nNever short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.\nEqual Opportunities: Our commitment to inclusion\nCollinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.\nWe are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.\nIf you need any extra support throughout the interview process, then please email us at \nReward & Benefits: What's in it for me?\nYou can look forward to a competitive salary and benefit plan including but not limited to:\nHybrid work arrangement (work from home/office)\n\n26 calendar days Annual Leave\n\nHealth Insurance\n\nMaternity leave (6 months- Paid)\n\nPaternity leave (15 days- Paid)","description_format":"text","description_chars":6201,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":true}]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Property & Casualty Insurance","Business Travel"],"lifecycle":[{"event":"open","at":"2026-09-22T04:47:00Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.484,"p_room":0.44,"age_days":85,"expected_fill_days":67,"reasons":["conf:11","velocity","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/collinson-client-operations-accounts-executive","json_url":"https://alion.io/job/collinson-client-operations-accounts-executive.json","meta":{"generated_at":"2026-10-15T09:02:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13815,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1593},"rest":"https://alion.io/mcp/rest/get_company?id=1593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollinson-client-operations-accounts-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollinson-client-operations-accounts-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollinson-client-operations-accounts-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collinson-client-operations-accounts-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollinson-client-operations-accounts-executive"}]}