{"id":1105790,"url":"https://alion.io/job/collinson-it-manager","title":"IT Manager","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":18,"ghost_share":0,"stale_share":0.278,"repost_share":0,"time_to_fill_p50_days":57,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["São Paulo, Brazil"],"countries":["BR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-08-07T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-10T22:38:45Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"Job Description:\nPurpose of the job\nThe IT Manager is responsible for leading, supporting the business needs in Brazil and may need to travel to Lima as well. The role combines hands-on technical oversight with day-to-day coordination, workload management, stakeholder engagement, and service improvement. The IT Manager acts as a bridge between colleagues in Brazil, Lima, Peru, senior IT management, and business stakeholders, promoting collaboration, accountability, consistent service delivery, and continuous improvement.\nKey Responsibilities\nOperational Oversight: Monitor daily GBS activities (including but not limited to Vulnerability management and Patch/Update management, conference room readiness), track key metrics, and drive continuous improvement initiatives to enhance service quality and efficiency.\nCollaboration & Communication: Facilitate effective communication with other departments, ensuring shared understanding of goals, expectations, and best practices.\nCustomer Engagement: Work closely with customers (internal and external) to understand their technology needs, fulfil service requests, resolve incidents, resolve escalated incidents, and ensure high levels of customer and GBS engineer satisfaction.\nTechnical Guidance: Provide support to line manager on complex technical issues; serve as an escalation point for critical / major incidents.\nProject Participation: Collaborate with other stakeholders on project planning, implementation, and post-project reviews when GBS management are needed for project support.\nReporting: Maintain clear records on customer feedback, and areas for improvement; provide regular updates to management\nAdditional Responsibilities: Must be willing to support or temporarily cover other Team Leads and/or their teams in the event of Team Lead absences or gaps in coverage, be on-call in the event of a major incident. Holiday/on-call coverage to support 24x7 operations.\nKnowledge, skills and experience required\nBachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).\n5+ years of experience in IT support, with at least 2 years in a team lead role.\nStrong knowledge of end user / customer technologies, including Windows/Mac OS, Microsoft 365, collaboration tools (e.g., Teams, Zoom), and endpoint management platforms (e.g., Intune, SCCM, JAMF, PDQ, etc.).\nProven experience on working in a follow-the-sun support model.\nPreferred Qualifications\nITIL Foundation certification or familiarity with ITIL-based support practices.\nExperience with Fresh Service or similar ITSM platforms.\nFamiliarity with asset lifecycle management processes and end user / customer security standards.\nProject coordination or task delegation in a multi-team environment.\nCertifications in Microsoft, Apple, or endpoint management technologies.\nPerson Specification\nExcellent interpersonal and communication skills, with the ability to lead across cultures and time zones.\nStrong organizational and problem-solving abilities with a focus on continuous improvement.\nAbility to handle competing priorities and adapt to changing demands.\nTechnical acumen and troubleshooting\nWorkload planning and resource allocation\nCustomer focus and stakeholder management\nProcess orientation and attention to detail\nCollaboration and teamwork\nAdaptability and resilience\nAbout us: Our story\nCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.\nThe group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.\nWe have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.\nWe have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.\nKey clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.\nOur mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.\nNever short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.\nEqual Opportunities: Our commitment to inclusion\nCollinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.\nWe are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.\nIf you need any extra support throughout the interview process, then please email us at \nReward & Benefits: What's in it for me?\nYou can look forward to a competitive salary and benefit plan including but not limited to:\nMedical & Dental Care\n\nPriority Pass Membership\n\nChildcare allowance (for children up to 6 years old)\n\nBirthday day off\n\nWork From Anywhere 8 weeks per year","description_format":"text","description_chars":6337,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Property & Casualty Insurance","Business Travel"],"lifecycle":[{"event":"open","at":"2026-09-22T04:47:00Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.774,"p_room":0.44,"age_days":64,"expected_fill_days":57,"reasons":["conf:5","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/collinson-it-manager","json_url":"https://alion.io/job/collinson-it-manager.json","meta":{"generated_at":"2026-10-11T02:55:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":25,"day_limit":5000,"remaining_today":4975,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1593},"rest":"https://alion.io/mcp/rest/get_company?id=1593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollinson-it-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollinson-it-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollinson-it-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collinson-it-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollinson-it-manager"}]}