{"id":4172190,"url":"https://alion.io/job/collinson-salesforce-multi-cloud-administrator","title":"Salesforce Multi Cloud Administrator","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":21,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-12T15:03:22Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T15:03:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description:\nKey responsibilities\nSalesforce administration\nAdminister Salesforce environments, including user accounts, permission sets, roles, profiles and access requests, in line with agreed processes and security policies.\nMaintain and update fields, objects, page layouts, record types, validation rules and other declarative settings in accordance with approved requirements.\nKeep configuration records and platform documentation accurate and up to date.\nMonitor routine administration tasks and help resolve user and platform issues, escalating complex or technical issues to the appropriate team.\nRequirements and stakeholder support\nWork with business stakeholders to understand their processes, challenges and priorities.\nHelp clarify and document requirements for Salesforce changes, including expected outcomes and acceptance criteria.\nIdentify when a requirement can be met through standard administration or configuration, and raise changes that need technical design or development with the relevant team.\nSupport the delivery team by providing Salesforce platform context and helping stakeholders understand standard platform capabilities and good practice.\nConfiguration and automation\nConfigure Salesforce using standard administrative and declarative tools, based on agreed requirements and solution designs.\nMaintain existing Salesforce Flows and other approved automation, and support the team in reviewing their behaviour during change.\nWork closely with developers where changes involve custom code or more complex automation, helping clarify requirements and supporting testing and issue investigation.\nRecord configuration changes and follow the team’s change management and release processes.\nData management\nSupport data quality activities, including identifying inconsistencies, assisting with data cleansing and maintaining agreed data standards.\nHelp prepare, map and validate data for imports or migrations using approved tools and plans.\nUse tools such as Data Loader, Jetstream or Salesforce import tools where appropriate and authorised.\nWork with business users and the delivery team to investigate data issues and confirm that changes have produced the expected results.\nSecurity and access\nMaintain Salesforce access in line with approved role and access models.\nSupport periodic access reviews and help investigate access-related questions.\nEscalate requests that require changes to the security model or technical controls to the appropriate owner.\nTesting and release support\nSupport functional and user acceptance testing for Salesforce changes.\nPrepare test scenarios, validate expected behaviour and record results and defects.\nWork with developers and other delivery team members to reproduce issues, provide relevant context and retest fixes.\nAssist with release readiness activities and follow established deployment and change control processes.\nTraining and user support\nProvide day-to-day guidance to Salesforce users and help resolve routine usage questions.\nPrepare or update user guidance and training materials when processes or configuration change.\nSupport user onboarding and promote consistent use of Salesforce across relevant teams.\nGather user feedback and share improvement opportunities with the delivery team.\nDelivery team collaboration\nWork closely with Salesforce developers, business analysts, product owners and other delivery colleagues throughout the change lifecycle.\nHelp ensure requirements, configuration, testing and user guidance are aligned.\nParticipate in Agile ceremonies and contribute to backlog refinement, planning and delivery discussions as appropriate.\nKeep work items and documentation up to date in tools such as Jira and Confluence.\nKnowledge, skills and experience\nAt least three years’ experience administering Salesforce.\nExperience supporting Salesforce Platform and one or more of Sales Cloud, Service Cloud or Loyalty Management.\nSalesforce Administrator certification.\nStrong knowledge of Salesforce user administration, access management and declarative configuration.\nExperience gathering or clarifying business requirements and supporting their implementation through Salesforce administration.\nExperience supporting testing, data quality and routine platform issue investigation.\nAbility to work collaboratively with developers and cross-functional delivery teams.\nFamiliarity with Agile or Scrum ways of working and tools such as Jira and Confluence.\nFamiliarity with Salesforce integrations and APIs, sufficient to support requirements discussions, testing and issue investigation.\nFamiliarity with Experience Cloud, Data Cloud or Marketing Cloud is an advantage.\nAdditional Salesforce certifications, such as Service Cloud Consultant or Loyalty Management-related certifications, are an advantage.\nStrong organisation and communication skills, with the ability to prioritise work across multiple requests or projects.\nAbout us: Our story\nCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.\nThe group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.\nWe have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.\nWe have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.\nKey clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.\nOur mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.\nNever short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.\nEqual Opportunities: Our commitment to inclusion\nCollinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.\nWe are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.\nIf you need any extra support throughout the interview process, then please email us at \nReward & Benefits: What's in it for me?\nYou can look forward to a competitive salary and benefit plan including but not limited to:\nHybrid work arrangement (work from home/office)\n\n26 calendar days Annual Leave\n\nHealth Insurance\n\nMaternity leave (6 months- Paid)\n\nPaternity leave (15 days- Paid)","description_format":"text","description_chars":7918,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Loyalty Programs","Property & Casualty Insurance","Business Travel"],"lifecycle":[{"event":"open","at":"2026-11-12T15:03:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:1","win:early"],"computed_at":"2026-11-12T16:29:31Z"},"pay":null,"html_url":"https://alion.io/job/collinson-salesforce-multi-cloud-administrator","json_url":"https://alion.io/job/collinson-salesforce-multi-cloud-administrator.json","meta":{"generated_at":"2026-11-12T16:29:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34525,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1593},"rest":"https://alion.io/mcp/rest/get_company?id=1593"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollinson-salesforce-multi-cloud-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollinson-salesforce-multi-cloud-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollinson-salesforce-multi-cloud-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collinson-salesforce-multi-cloud-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollinson-salesforce-multi-cloud-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4172190}},{"tool":"search_jobs","arguments":{"company":"collinsongroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4172190},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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