{"id":2533616,"url":"https://alion.io/job/collinson-sr-training-manager","title":"Sr Training Manager","company":{"id":1593,"name":"Collinson","domain":"collinsongroup.com","url":"https://alion.io/company/collinson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":17,"ghost_share":0,"stale_share":0.176,"repost_share":0,"time_to_fill_p50_days":67,"computed_at":"2026-10-16T05:45:00Z"}},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":48000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":15},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T13:38:49Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T21:18:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Description\nCollinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. \nCollinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.\nWe have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.\nKey clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.\nOur mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.\nNever short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 global colleagues.\nPurpose of the job\nThe Training Manager will lead the design, development, governance and delivery of training and knowledge management across the GBSO transformation portfolio.\nThe role will ensure that operational teams are equipped with the knowledge, skills and confidence required to successfully adopt new products, platforms, processes and operating models. The role will play a critical part in supporting initiatives such as NPD implementations, strategic platform migrations, service transformations and operational change programmes.\nWorking closely with the Delivery Lead, Change Lead, Product teams, Operational SMEs and Contact Centre Training teams, the Training Manager will ensure learning solutions are developed and deployed in line with programme timelines and business readiness requirements.\nKey Responsibilities\nTraining Strategy & Governance\nDevelop and maintain the GBSO Training & Knowledge Management Framework.\nCreate training standards, templates and governance controls across all operational transformation initiatives.\nEstablish robust version control processes for all training materials and learning assets.\nMaintain a central repository of approved operational training content.\nDefine and track training KPIs, completion rates and readiness measures.\nEnsure all learning assets meet audit and governance requirements.\nProgramme & Project Training Delivery\nOwn training workstreams across all GBSO transformation initiatives.\nDevelop training plans aligned to project milestones and implementation schedules.\nWork closely with Programme Managers, Delivery Leads and Operational SMEs to identify learning requirements.\nEnsure training is delivered in advance of operational go-live activities.\nCoordinate training dependencies within wider project plans.\nSupport hypercare periods by identifying additional learning requirements and delivering refresher training where required.\nNew Product Development (NPD) Readiness\nLead operational training readiness for all NPD launches impacting GBSO teams.\nPartner with Product, Client Operations, Partner Operations, Customer Service and Finance Operations teams to understand new product requirements.\nTranslate product documentation into operationally focused learning content.\nEnsure training requirements are incorporated into wider business readiness plans.\nSupport creation of operational procedures and process documentation associated with NPD releases.\nLearning Content Development\nDesign and develop engaging digital learning solutions.\nCreate:E-learning modules\nInteractive learning pathways\nQuick reference guides\nSOPs\nProcess maps\nKnowledge articles\nVideo tutorials\nFacilitator guides\nAssessment materials\n\nBuild scalable digital learning solutions that reduce reliance on instructor-led training.\nEnsure learning content supports multiple global locations and audiences.\nFacilitation & Training Delivery\nFacilitate instructor-led training sessions and workshops.\nDeliver virtual and face-to-face training where required.\nTrain operational trainers and local champions to support wider adoption.\nManage learner engagement and feedback processes.\nEnsure training delivery is professional, engaging and measurable.\nKnowledge Management\nDevelop and maintain a structured operational knowledge base.\nEnsure all approved operational procedures are current and accessible.\nIntroduce governance to ensure knowledge articles remain accurate and up to date.\nConduct periodic reviews of training content and documentation.\nOwn document lifecycle management and review schedules.\nInduction & Capability Development\nDesign and implement a future-state GBSO induction programme.\nCreate learning pathways for:New starters\nTeam leaders\nSubject Matter Experts\nOperational managers\n\nDevelop role-based learning curriculums aligned to operational capability requirements.\nEnsure induction programmes support both business and cultural onboarding.\nEstablish onboarding effectiveness measures and continuous improvement processes.\nSkills and Experience\nEssential\nExperience leading training, learning or operational readiness activities within a transformation environment.\nExperience designing and delivering digital learning solutions.\nStrong instructional design capability.\nExperience developing e-learning and blended learning programmes.\nStrong facilitation and presentation skills.\nExperience managing learning content and documentation governance.\nExcellent stakeholder management skills.\nAbility to work across multiple concurrent programmes.\nStrong project planning and organisational skills.\nDesirable\nExperience supporting large-scale migrations, platform implementations or operating model change.\nKnowledge of change management methodologies.\nExperience with LMS platforms and digital learning technologies.\nExperience working in a global organisation.\nReward & Benefits: What's in it for me?\nWe want our people to feel recognised, supported and able to thrive both at work and beyond it.\nWe offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.\nEqual opportunities: Our commitment to inclusion\nCollinson Group is an equal opportunities employer. 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