{"id":3906116,"url":"https://alion.io/job/collision-group-receptionist-office-administrator","title":"Receptionist & Office Administrator","company":{"id":4421616,"name":"Collision Group","domain":"no1collision.com","url":"https://alion.io/company/no1collision","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":50,"open_postings":12,"ghost_share":0.833,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"QuickBooks","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T22:25:53Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":5},"description":"Are you a warm, professional, and customer-focused individual who enjoys creating exceptional first impressions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join No.1 Collision Groupas our Receptionist / Office Administrator.\nAs the first point of contact for our customers, you will play an essential role in delivering an outstanding customer experience while supporting the daily administrative operations of our luxury collision repair facility. This position is ideal for someone who enjoys customer service, office administration, and working within the automotive collision repair industry.\nPlease note the following roles and responsibilities for this position include, but are not limited to:\nGreet customers and visitors in a friendly and professional manner.\nAnswer, screen, and direct incoming phone calls.\nSchedule customer appointments for estimates, repairs, and vehicle pick-ups.\nContact customers regarding repair scheduling, vehicle completion, and pick-up arrangements.\nFollow up with customers whose vehicles have not been picked up within 24 hours of completion.\nCheck customer deductibles before repair files are completed.\nCollect customer payments and process transactions accurately.\nCoordinate vehicle pick-ups with the Production Manager and Detail Department.\nArrange valet services for customers when required.\nCreate and maintain ICBC, private insurance, dealership, and customer-pay repair files.\nPrepare repair orders, key tags, and required documentation for each repair.\nAssign repair files to the appropriate Estimator.\nVerify customer loss of use coverage and liability to determine the appropriate billing process.\nSubmit rental vehicle reservation requests through ICBC and process rental reimbursement claims and clawbacks.\nCoordinate rental vehicle reservations with Hertz and other rental providers.\nMonitor rental vehicle bookings, billing, and return dates.\nMonitor Hertz rental invoices for accuracy.\nMaintain the production whiteboard by removing completed vehicle information.\nReview colour sand and buff charges, parts invoices, and final repair totals before closing repair files.\nEnter and maintain accurate cycle time information and ensure ICBC payments are submitted correctly.\nInvoice completed repair orders and export invoices into QuickBooks.\nApply customer payments to the correct repair orders within QuickBooks.\nAssist with month-end administrative processes.\nEnsure Synergy sales reconcile accurately with QuickBooks.\nMaintain work-in-progress payables.\nReceive, sort, and distribute daily mail, deliveries, and courier packages.\nMaintain reception, customer lounge, lobby, and washroom cleanliness.\nMonitor office supply inventory and place orders as required.\nOrganize and maintain repair files and office records.\nSet up employee identification cards for new employees.\nEnter employee timecard corrections when required.\nAssist management with monitoring employee calendars and schedules.\nPerform general administrative duties including filing, photocopying, scanning, faxing, and maintaining the complimentary beverage station.\nPerform other administrative duties as assigned.\nAn ideal candidate should be able to demonstrate some or all of the following qualifications:\nPrevious experience as a Receptionist, Office Administrator, Customer Service Representative, or Administrative Assistant.\nAutomotive dealership, collision repair, or ICBC administration experience is considered a strong asset.\nExceptional customer service and interpersonal skills.\nProfessional verbal and written communication skills.\nStrong organizational skills with exceptional attention to detail.\nAbility to multitask and prioritize in a fast-paced environment.\nStrong computer skills, including Microsoft Office; experience with QuickBooks, Synergy, or collision management software is considered an asset.\nAbility to work independently while contributing positively within a team environment.\nPositive attitude with a strong work ethic and willingness to learn.\nTo illustrate our dedication to our team members, we proudly offer:\nCompetitive compensation.\nOptional Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP).\nComprehensive Extended Health, Dental, and Vision Benefits, including up to $1,000 annually per practitioner.\nCompany-sponsored education, training, and professional development opportunities.\nOpportunities to travel internationally for manufacturer training.\nCareer growth and advancement opportunities.\nState-of-the-art facilities with ergonomic workstations.\nEmployee rewards and recognition programs.\nAnnual safety footwear reimbursement.\nEmployee referral bonus program.\nCompany-sponsored team events and recreational activities.\nNo.1 Collision and Mercedes-Benz Collision branded apparel.\nCompany lunches and team celebrations.\nFor a virtual tour of our facilities or to learn more about No.1 Collision Group, please visit:\nhttps://www.no1collision.com\nIf you are interested in joining a growing organization that values teamwork, customer service, and employee development, we encourage you to apply today.\nTo view all current career opportunities, please visit:\nhttps://no1collision.bamboohr.com/jobs/\nWe thank all applicants for their interest. Only candidates selected for an interview will be contacted.\nPlease note that internal applicants will be given first consideration.","description_format":"text","description_chars":5438,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Auto Repair & Service"],"lifecycle":[{"event":"open","at":"2026-11-07T03:12:56Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":25,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/collision-group-receptionist-office-administrator","json_url":"https://alion.io/job/collision-group-receptionist-office-administrator.json","meta":{"generated_at":"2026-11-12T03:20:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7383,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421616},"rest":"https://alion.io/mcp/rest/get_company?id=4421616"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcollision-group-receptionist-office-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcollision-group-receptionist-office-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcollision-group-receptionist-office-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/collision-group-receptionist-office-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcollision-group-receptionist-office-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3906116}},{"tool":"search_jobs","arguments":{"company":"no1collision.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3906116},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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