{"id":4299173,"url":"https://alion.io/job/colonial-parking-shift-manager","title":"Shift Manager","company":{"id":1932914,"name":"Colonial Parking","domain":"ecolonial.com","url":"https://alion.io/company/ecolonial","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"A","score":92,"open_postings":3,"ghost_share":0,"stale_share":0.333,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-14T02:36:00Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T02:45:57Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SHIFT MANAGER\nLocation: Washington, DC Metro Area / Assigned parking facility\nEmployment Status: As assigned (full-time or part-time)\nDepartment: Operations\nReports To: Operations Manager\nFLSA Status: Non-Exempt\nWork Arrangement: On-site\nSchedule: Based on location and operational needs\nAbout Colonial Parking, Inc.\nColonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.\nOur success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.\nWe are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.\nPosition Summary\nThe Shift Manager supports the Operations Manager in the daily operation of a parking facility, including manned or unmanned and automated or manual locations. The role delivers Colonial Parking’s customer service standards, promotes safe and efficient vehicle traffic, and independently carries out day-to-day operating instructions. Responsibilities may include cashier and attendant duties, transaction processing, staff compliance, and accurate shift reporting.\nEssential Duties and Responsibilities\nParking Facility Operations & Customer Service\nUnder the direction of the Operations Manager, perform cashier and/or attendant duties as required, including ticketing, tagging, and parking incoming vehicles.\nCheck monthly parking stickers, honor approved validations or other courtesy parking, and apply established parking procedures.\nIssue parking tickets and accurately record required customer and vehicle information.\nMaintain an efficient flow of traffic into and out of the facility.\nProvide the company’s required customer service standards, including appropriate uniform appearance, greeting customers, answering questions, resolving concerns, and thanking customers upon exit.\nReport to work on time and maintain a professional, courteous approach with customers and colleagues.\nCash Handling, Transactions & Shift Reporting\nVerify the starting cash bank and required supplies at the beginning of each shift.\nCollect payments by cash, credit card, or authorized validation and safeguard all cash in accordance with company procedures.\nProcess exception transactions, such as lost tickets and grace-period tickets, accurately and complete required forms.\nPrepare daily shift records, including parking rates and transaction counts, vehicle entries and exits, contract parkers, vehicles remaining on-site, validations, and exception tickets.\nKeep the cashier booth clean, organized, and free of debris, unapproved posters, or decorative materials.\nSafety, Team Oversight & Compliance\nMonitor employees’ compliance with applicable operating and safety procedures.\nIdentify necessary maintenance or repairs and report them to the Operations Manager.\nReview, understand, and acknowledge company policies and procedures applicable to assigned responsibilities when requested.\nAdditional Responsibilities\nCover front-line associate duties during absences when requested.\nComplete minor cleaning or maintenance assignments based on company maintenance checklists when directed.\nPerform additional duties as assigned by the Operations Manager.\nMinimum Qualifications\nHigh school diploma required.\nAt least one year of related experience.\nAbility to understand verbal instructions and written correspondence and to communicate effectively verbally and in writing.\nAbility to maintain a professional and friendly demeanor and resolve customer issues courteously.\nDriving requirements depend on the assigned garage and are specified in the offer letter. At driving locations, the employee must have and maintain a valid driver’s license and be able to safely operate vehicles with standard or automatic transmissions.\nPreferred Qualifications\nOne to two years of experience in a service or related industry, preferably including at least three months in a parking setting.\nAbility to perform basic mathematical calculations.\nPerformance Standards\nThis position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related goals for the upcoming year.\nWhat's in It for You? Benefits and Perks\nColonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on full-time or part-time employment status and the terms of applicable benefit plans.\nAffordable medical and dental coverage\nEmployer-paid short-term disability insurance\nEmployer-paid group life and accidental death and dismemberment insurance\nVacation and sick leave\nEight paid holidays\n401(k) eligibility after six months, with an employer contribution\nEducation reimbursement\nEmployee recognition programs\nComplimentary parking at your assigned work location\nDailyPay access, allowing eligible employees greater flexibility in accessing earned wages\nPhysical Demands and Working Conditions\nThe physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.\nPhysical Demands\nStand, walk, and sit for varying periods; use hands and fingers, handle controls, and reach with hands and arms.\nSpeak and hear to communicate with customers and employees.\nWhere driving is assigned, safely operate customer vehicles as required by the location.\nWork Environment\nWork is performed in parking facilities that may be indoors or outdoors. Employees may encounter prevailing weather conditions, fumes, airborne particles, and noise levels ranging from minimal to moderate.\nInternal Contacts\nRegular interaction with location management, corporate office employees, peers, and field employees.\nExternal Contacts\nRegular interaction with customers, vendors, and property management or client representatives.\nCompensation\nActual compensation depends on location, experience, qualifications, and other job-related factors.\nEqual Employment Opportunity\nColonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. 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