{"id":2269036,"url":"https://alion.io/job/coloplast-regional-operations-support-specialist","title":"Regional Operations Support Specialist","company":{"id":13696,"name":"Coloplast","domain":"coloplast.com","url":"https://alion.io/company/coloplast","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2162},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-19T02:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-11-04T06:23:01Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"The Regional Operations Support Specialist (ROSS) supports a Kerecis Sales region or regions to facilitate sales operations processes, perform issue resolution for the Sales team, and ensure customer satisfaction. This includes coordinating benefit investigations, customer order receival, order confirmations, inventory management, product shipments, invoicing and collections. The ROSS also supports specific interactions with the Company’s sales team, including shipping samples and brochures, enforcing CRM system compliance, and providing administrative training.\nThe ROSS is responsible for solving all customer-related deviations to ensure customer satisfaction. This includes ensuring efficient operation and support of customer interactions so that any issues are fully coordinated with relevant parties in other Company departments. The overall goal is to ensure that the sales operations run smoothly, and the customer receives full value for the product in a timely manner.\nThe ROSS is a full-time position based in a Kerecis office. The ROSS reports to the Regional Operations Support Manager.\nMajor Areas of Accountability\nRegional responsibility for receiving and ensure processing of benefit investigations, customer orders, shipping, invoicing, collections, as well as fielding and directing customer inquiries. This includes direct customer orders, bill only orders, as well as trunk stock and sample requests.\nAssist with the creation and updating of Customer Operations Department COD Standard Operating Procedures (SOPs) in the Employee Handbook & Operations Guide.\nProcess and coordinate the submission of new accounts including online and paperwork submissions via Greenlight Medical, MedApproved, direct PDF forms, etc., in coordination with Sales Representatives and the Regional Directors.\nOversee the product inventory in their region and ensure an adequate supply of product is always on hand to support sales operations.\nEnsure all daily and monthly reports are disseminated for orders, sales and Benefit Investigations (BIs).\nCollect product and process feedback from the Region and implement processes and systems to better help our U.S. operations\nEducate the sales force on proper inventory management and product handling to be compliant with the FDA\nTrain the sales team in the region on administrative tasks\nBe the first line of escalation for the sales team\nPerform other duties assigned by management\nKerecis employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.\nOther job duties as assigned\nBasic Qualifications\nBachelor's degree from an accredited college or university\n3+ years of work experience\nStrong communication and process enforcement skills\nSuperior organization: ability to prioritize, plan and adhere to deadlines\nAbility to work in an intense, fast paced, matrixed, multinational work environment\nTeam player capable of working effectively with variety of departments\nSelf-motivation, ability to work with limited supervision\nStrategic, analytical approach and thorough understanding of sales and inventory management\nEffective communication and strong interpersonal skills\n\nThis job description is intended to set forth the core functions required for this position and describe the general nature of the work to be performed. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Job duties, responsibilities and activities may change or be supplemented at any time as necessary. Kerecis is an Equal Opportunity Employer. \n61551","description_format":"text","description_chars":3744,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical Supplies & Consumables","Wound Care"],"lifecycle":[{"event":"open","at":"2026-10-11T07:19:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":282500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.67,"p_room":0.36,"age_days":46,"expected_fill_days":25,"reasons":["conf:0","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/coloplast-regional-operations-support-specialist","json_url":"https://alion.io/job/coloplast-regional-operations-support-specialist.json","meta":{"generated_at":"2026-11-04T15:16:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23224,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":13696},"rest":"https://alion.io/mcp/rest/get_company?id=13696"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcoloplast-regional-operations-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcoloplast-regional-operations-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcoloplast-regional-operations-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/coloplast-regional-operations-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcoloplast-regional-operations-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2269036}},{"tool":"search_jobs","arguments":{"company":"coloplast.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2269036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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