{"id":3646003,"url":"https://alion.io/job/color-customer-support-agent-i","title":"Customer Support Agent I","company":{"id":3516,"name":"Color","domain":"color.com","url":"https://alion.io/company/color","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":17,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Wi-Fi","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-11-02T21:18:35Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T07:55:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Color Health is revolutionizing cancer care with the nation’s first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color’s goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys.\nApply to join Color and do the most meaningful work of your career. If you are not sure that you’re 100% qualified but are up for the challenge - we want you to apply!\nAbout the Role\nAs a Customer Support Agent I, you’ll play an important role in helping patients navigate their healthcare experience. You’ll serve as a first point of contact for patients, answering questions, troubleshooting common issues, and helping ensure they receive timely, accurate, and compassionate support.\nThis is an entry-level opportunity for someone who enjoys helping people, communicates clearly, and thrives in a fast-paced, team-oriented environment. You’ll receive training on our services, systems, and processes to help you succeed.\nWhat You'll Do:\nRespond to patient inquiries via phone, email, and SMS, providing timely, professional, and compassionate support.\n\nResolve routine patient questions and issues, including account access, appointment scheduling, test kits, eligibility, and general service inquiries.\n\nConduct outbound patient outreach as needed, including appointment reminders, follow-ups, and requests for additional information.\n\nFollow established standard operating procedures (SOPs) to ensure accurate, consistent, and efficient support.\n\nAccurately document patient interactions and resolutions in our customer support systems.\n\nRecognize when issues require additional assistance and escalate complex, clinical, or urgent concerns to the appropriate team.\n\nMeet established performance expectations for productivity, response times, quality, and patient satisfaction.\n\nMaintain patient confidentiality and follow all applicable privacy and security policies, including HIPAA.\n\nCollaborate with teammates and share feedback to help improve the patient experience and team processes.\n\nWhat We're Looking For:\nA genuine desire to help people, with a compassionate, patient-first mindset.\n\nStrong written and verbal communication skills, with the ability to explain information clearly and professionally.\n\nExcellent attention to detail and the ability to accurately follow instructions, procedures, and established workflows.\n\nStrong organizational skills, reliability, and the ability to manage multiple tasks efficiently.\n\nBasic problem-solving skills, with the ability to resolve routine issues independently and recognize when to ask for help.\n\nComfort using computers and learning new software and technology.\n\nA positive, adaptable attitude and willingness to learn, receive feedback, and work collaboratively in a fast-paced environment.\n\nHigh school diploma or equivalent.\n\nNice to Have\nPrevious customer service experience, including retail, hospitality, call centers, or other customer-facing roles.\n\nExperience in healthcare or familiarity with healthcare terminology.\n\nExperience using customer support or ticketing software (e.g., Zendesk).\n\nSpanish language proficiency.\n\nWhat We Offer:\nCompetitive pay\n\nComprehensive medical, dental, vision, life, and disability benefits\n\n401k match\n\nMonthly phone and wifi stipend and an annual ergonomic stipend\n\nGenerous vacation policy, paid holidays and company-wide recharge days\n\nEqual paid parental leave for birthing and non-birthing parents\n\nFree cancer screening and prevention resources for employees and their adult dependents\n\nBase Pay Range: $17.50 - $22.00 per hour\nThe actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits.\nColor is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 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Docs: https://alion.io/developers"}}