{"id":3473521,"url":"https://alion.io/job/colorado-state-university-system-access-services-manager","title":"Access Services Manager","company":{"id":1944126,"name":"Colorado State University System","domain":"csusystem.edu","url":"https://alion.io/company/csusystem","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":87,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Collins, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-29T18:04:51Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T10:00:56Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Description\nPosition Summary:\nThe Access Services Manager supervises student employees and oversees operations at a busy public service point in Morgan Library, the second-busiest building on the CSU-Fort Collins campus. This position is responsible for providing high-level customer service and support; hiring, training and supporting a group of highly engaged student employees; managing circulation operations; and using library systems and data to continually improve operations. The manager works collaboratively with other library staff to explore and improve user experiences, support building operations and safety, and build a welcoming, engaging, and inclusive environment.\nFull Consideration Date: please apply by Friday, November 6th at 11:59pm (MT).\nEssential Job Duties:\nSupervises approximately 25 student employees who staff Morgan Library’s public service point during all open hours (111-120 hours/week) to support student success, facilitate access to resources and spaces, and ensure that the library provides a safe and welcoming environment for all users.\nRecruits, hires, trains, schedules and mentors student employees to ensure a high level of customer service and user support. Facilitates onboarding and professional development, conducts evaluations, and works with HR to address performance issues.\nSupports risk management by ensuring that staff are trained in de-escalation of user incidents, coordination with CSUPD and other campus agencies, facilities safety and reporting, and more. \nManages library circulation operations, including physical materials and technology, and resolves customer service issues requiring higher-level review.\nUses knowledge of the Integrated Library System (ILS) and best practices to evaluate and improve library services, and analyzes data to identify potential improvements.\nCollaborates with Access Services colleagues to evaluate operations, develop guidelines and training materials, and implement improvements. \nIdentifies and pursues relevant professional development opportunities and participates in library task forces and advisory groups. \nSupervision:\nSupervises approximately 25 student employees who staff Morgan Library’s public service point during all open hours (111-120 hours/week).\nMinimum Qualifications: \nBachelor’s degree in any area, OR \nHigh School diploma (or GED) plus 5 years related work experience, including 2 years in a supervisory role (in lieu of the degree).\nMinimum 2 years of supervisory experience. Experience supervising student employees in an academic setting is preferred. \nExcellent communication and interpersonal skills. \nDemonstrated ability to resolve complex customer inquiries and de-escalate sensitive customer service issues with diplomacy, empathy, and sound judgment. \nProven track record of modeling an inclusive, welcoming environment while training, mentoring, and empowering staff to apply policies consistently, equitably, and with a user-focused mindset.\nProficiency in Microsoft Office tools including Word, Excel, Outlook and Teams. \nSalary Range\n$55,000 - $65,000Required Application Documents\nTo apply, please upload the following applicant documents. Ensure your materials fully address the required and preferred job qualifications of the position. Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.\nCover Letter, Resume/CVEmployee Benefits\nColorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact.\nReview our detailed benefits information here.\n\nExplore the additional perks of working at CSU here.\n\nFor the total value of CSU benefits in addition to wages, use our compensation calculator.\n\nLastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in!\n\nBackground Check Policy Statement\nColorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so.\nEEO\nColorado State University (CSU) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-29T18:04:51Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/colorado-state-university-system-access-services-manager","json_url":"https://alion.io/job/colorado-state-university-system-access-services-manager.json","meta":{"generated_at":"2026-11-05T18:49:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24982,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1944126},"rest":"https://alion.io/mcp/rest/get_company?id=1944126"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolorado-state-university-system-access-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolorado-state-university-system-access-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolorado-state-university-system-access-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colorado-state-university-system-access-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolorado-state-university-system-access-services-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3473521}},{"tool":"search_jobs","arguments":{"company":"csusystem.edu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3473521},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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