{"id":2716943,"url":"https://alion.io/job/colten-care-customer-advisor","title":"Customer Advisor","company":{"id":691629,"name":"Colten Care","domain":"coltencare.co.uk","url":"https://alion.io/company/coltencare","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":36000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":47723},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T13:40:02Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T20:48:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Customer Advisor\nSalary: £36,000\n40 hours per week\nIntroduction\nWe’re looking for an empathetic and driven Customer Advisor to join the team at Canford Chase in Poole, BH13 6EU\nYou’ll ensure your home maintains high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.\nYou’ll work closely with the Home Manager and care home team to provide a professional ‘warm welcome’ to enquirers whether over the phone or in person, helping them navigate the journey into care from that initial contact through to enabling their loved one to settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.\nAbout you\nYou’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments with an ability to multi-task.\nYou’ll be literate and numerate with experience of the Microsoft Office suite and CRM. You’ll be a car driver and own your own car, as you’ll be out and about in the community during the working week.\nEssential requirement- Business insurance is essential due to travel during work hours\nAbout Colten Care\nWe’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.\nWe strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.\nIf a career in elderly care is for you then you want to be part of the team at Colten Care.\nBenefits\nUniform provided\nExcellent inductions, training and ‘on the job’ support\nReal career progression opportunities\nAnnual pay review\nChoice of hot or cold meals and drinks on duty\nContributory pension scheme\nBackground checks at no cost to you.","description_format":"text","description_chars":2509,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nursing Homes & Long-Term Care"],"lifecycle":[{"event":"open","at":"2026-10-16T13:59:26Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-17T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:0","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":47723,"is_top_pay":false},"html_url":"https://alion.io/job/colten-care-customer-advisor","json_url":"https://alion.io/job/colten-care-customer-advisor.json","meta":{"generated_at":"2026-10-18T02:05:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3414,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691629},"rest":"https://alion.io/mcp/rest/get_company?id=691629"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolten-care-customer-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolten-care-customer-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolten-care-customer-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/colten-care-customer-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolten-care-customer-advisor"}]}