{"id":1625967,"url":"https://alion.io/job/columbia-forest-products-enterprise-technology-analyst","title":"Enterprise Technology Analyst","company":{"id":2159751,"name":"Columbia Forest Products","domain":"columbiaforestproducts.com","url":"https://alion.io/company/columbiaforestproducts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":76000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":88},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Kanban","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Scrum","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-22T16:52:33Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-27T06:53:09Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"The Enterprise Technology Analyst is responsible for the delivery of comprehensive IT support and services to ensure the optimal performance of the organization’s end-user computing environment. The analyst participates within a cross functional team to implement new projects, provide technical services, and create solutions to achieve the goals of the business.\nThe Enterprise Technology Analyst is required to be bilingual in English and French.\nThe projected salary range for this position is between 65-85k.\nKey Responsibilities:\nTechnical Support: Provide second level contact and convey resolutions to user issues in a timely manner either via phone, email, or in-person \nsupport.\nPrimary: Provide remote assistance to employees at all CFP locations including home-based of ices and while traveling.\nSecondary: Provide in-person support at all local facilities.\n Problem Solving: Diagnose and troubleshoot PC hardware, peripherals and software issues including but not limited to operating systems (Windows 10/11, iOS, macOS), Of ice 365, Microsoft Teams, Microsoft OneDrive, business applications, mobile devices, and basic network connectivity.\nTicket Management: Log all support requests into the Enterprise Support Desk ticketing system, ensuring detailed descriptions, accurate categorization, and timely updates until resolution.\n Escalation: Escalate unresolved issues to other IT support teams as required while providing clear and concise details about the problem. Collaborate with other teams (e.g., network engineers, system administrators) when needed.\nDocumentation: Create and maintain documentation within the knowledge base for common issues and solutions to facilitate knowledge sharing within the IT team and the employee community.\nSoftware/Hardware Installation: Assist with the installation and configuration of software, drivers, and basic hardware components. Ensure that the systems are up to date with necessary patches and updates.\nAsset Management: Track and manage IT equipment inventory, ensuring proper distribution, setup, and retrieval of hardware.\nSecurity: Follow CFP’s IT Security policies and promote security via employee education.\nTraining and Continuous Improvement: Participate in ongoing training to stay current with technological developments and company policies. Take an active part in supporting Kaizen activities. Provide general training for software applications and standard procedures.\nTier 2 Support Duties\nDevelop, and recommend IT solutions using standard technologies, and best practices.\nRoutinely visit Columbia locations to address site specific issues, action projects, and build local relationships.\nCollaborate with users and IT team members to help ensure the performance, security, and connectivity of the end user computing environment.\nIdentify issues and initiate timely support for Columbia’s computing environment.\nProvide business computing hardware support through the installation, investigation, troubleshooting, and resolution of issues on equipment such as desktops, laptops, servers, networking, and accessories.\nProvide work center support through the installation, upgrading, and troubleshooting of Windows 10/11, Mac, Of ice 365, and business applications.\nProvide cloud services support through the configuration, and troubleshooting of Office 365 products such as OneDrive, Teams, and SharePoint for the business.\nInvestigate, troubleshoot, and resolve issues with VOIP systems, and mobile devices.\nSecure CFP assets through the timely patching of systems, and employee education.\nAdminister user accounts, and security roles in Active Directory.\nPartner with application owners to perform backup and recovery of business applications and data.\nMaintain hardware and software inventories at Columbia sites.\nParticipate in new projects as they are identified across disciplines such as cloud, enterprise computing, and infrastructure.\nWork within a cross functional team to collaborate on projects and provide escalated support as required.\nWork with vendor support contacts to identify and resolve issues.\nExperience:\n3-5 years relevant field experience.\nTechnical Skills:\nProficient with Microsoft Office software applications (e.g., Word, PowerPoint, Excel, Outlook, Microsoft Teams).\nProven problem-solving skills.\nExcellent troubleshooting skills as they relate to IT systems, and equipment.\nDemonstrated knowledge of supporting end user computing software including Windows\nOperating System, Office 365, and Azure.\nDemonstrated knowledge of supporting a wide variety of computer equipment, including PC, Mac, printers, and mobile devices.\nDemonstrated knowledge of supporting Windows 11, and current Windows Server versions.\nWorking knowledge of telecommunications, networking fundamentals, and equipment.\nSolid understanding of TCP/IP, DNS, WINS, DHCP and Windows networking fundamentals.\nUnderstanding of Internet technologies including browsers, proxies, SSL, and encryption.\nAbility to diagnose, and repair a wide variety of computer equipment, including PC, Mac, printers, and mobile devices.\nPrior experience with Agile methodologies (Scrum, Kanban) preferred.\nExposure to LEAN methods and practices preferred.\nRelevant IT certifications such as A+, N+, Project+, ITIL, MTA/MCSA/MCTS/MCTIP preferred.\nLogistics:\nAvailability during non-business hours\nAvailability for domestic and international travel (Canada + United States)\nUp to 90 days of travel per year\nCurrent passport\nSoft Skills:\nCapacity to communicate with audiences at varying levels.\nStrong teamwork and interpersonal skills with all levels of the organization.\nExcellent conflict resolution.\nExcellent verbal and written communication skills in English.\nDetail oriented with sound analytical and troubleshooting skills.\nStrong note taking and technical detail capture.\nAbility to work independently with exceptional planning, organizational, documentation, and time management skills.\nConsistently meets commitments and takes ownership and responsibility for actions and issues while working toward resolution.\nAbility to manage competing demands\nMust be able to lift and carry IT equipment up to 50 lbs.\nColumbia Forest Products is an employee-owned company that has a wide array of benefits: 401K, Medical, Dental, Vision, and Life Insurance. Our company stands out because of our commitment to our employees. In fact, we have a CFP Foundation dedicated to helping our employees, employees' families and the local community. \nOur Core Values we take pride in: Customer Service Above all Else, We Are Family, Share the Success and Absolute Integrity. If these are core values that you represent, please take the time to apply online for this rewarding career with Columbia Forest Products.","description_format":"text","description_chars":6756,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Natural Resources","Forest Resources"],"lifecycle":[{"event":"open","at":"2026-10-01T20:58:48Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.731,"p_room":0.75,"age_days":34,"expected_fill_days":37,"reasons":["conf:3","win:late"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/columbia-forest-products-enterprise-technology-analyst","json_url":"https://alion.io/job/columbia-forest-products-enterprise-technology-analyst.json","meta":{"generated_at":"2026-10-27T10:00:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2159751},"rest":"https://alion.io/mcp/rest/get_company?id=2159751"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolumbia-forest-products-enterprise-technology-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolumbia-forest-products-enterprise-technology-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolumbia-forest-products-enterprise-technology-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/columbia-forest-products-enterprise-technology-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolumbia-forest-products-enterprise-technology-analyst"}]}