{"id":3178277,"url":"https://alion.io/job/columbia-forest-products-inside-sales-representative","title":"Inside Sales Representative","company":{"id":2159751,"name":"Columbia Forest Products","domain":"columbiaforestproducts.com","url":"https://alion.io/company/columbiaforestproducts-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Old Fort, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-23T20:02:13Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-11T01:38:57Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Columbia Forest Products is seeking an Inside Sales Representative (ISR) to build strong customer relationships by delivering responsive service and support. Key responsibilities include answering inquiries, providing product information, processing orders, and resolving customer concerns.\nThe ISR partners with the Field Sales Representative (FSR) to deliver exceptional service and maintain high customer satisfaction. Reporting to the Lead ISR, this role identifies and exceeds customer needs while ensuring orders received by phone, fax, email, or other channels move through manufacturing as efficiently as possible.\nThe ISR's priority is to create a positive experience in every interaction with internal and external customers. Through dedicated, knowledgeable service, this role\nCustomerService :\nRespond promptly and professionally to customer inquiries received by phone, email, or chat.\nManage sales inquiries across all customer segments.\nSupport Field Sales Representatives (FSRs) and serve as a key liaison between customers, sales, and manufacturing.\nBuild strong customer relationships by listening carefully and responding effectively to customer needs and concerns.\nProvide accurate information regarding products, services, policies, and procedures.\nResolve customer issues efficiently, escalating complex matters when appropriate.\nOrder and Claims Management:\nCommunicate current pricing, product availability, and lead times to customers.\nProcess orders, claims, credits, and refunds accurately and efficiently.\nCoordinate with internal departments to track orders and resolve delivery, invoicing, and claims-related issues.\nMinimize errors and delays to ensure a seamless customer experience.\nReview order acknowledgments for accuracy and promptly follow up on outstanding quotes.\nMaintain current knowledge of pricing structures and typical margins for assigned customer accounts.\nCollaborate daily with shipping teams to ensure customers and sales representatives are informed of scheduled shipment dates.\nProvide freight status updates to customers as needed\nProduct and Manufacturing Knowledge and Support:\nDevelop and maintain a thorough understanding of products, features, benefits, and applications.\nAssist customers with product troubleshooting and technical inquiries, engaging technical experts when necessary.\nEducate customers on proper product use, handling, care, and best practices to maximize satisfaction.\nStay current on product offerings, promotions, and company policies.\nMaintain awareness of manufacturing capabilities through regular exposure to plant operations and processes.\nDocumentation, Reporting, and Continuous Improvement\nAccurately document customer interactions, inquiries, and resolutions within the CRM system.\nAnalyze customer service data and identify trends, risks, and opportunities for improvement.\nShare customer feedback and insights with appropriate teams to drive enhancements in products, services, and business processes.\n\nQualifications:\nBachelor's degree in Business, Communications, Supply Chain, Marketing, or a related field preferred; equivalent customer service or sales support experience will also be considered. \n0-2 years of customer service, sales support, administrative, or related experience.\nStrong verbal and written communication skills.\nProficiency with Microsoft Office (Outlook, Word, Excel) and the ability to learn new software systems.\nStrong organizational skills and attention to detail.\nAbility to manage multiple priorities in a fast-paced environment.\nPositive attitude and commitment to providing excellent customer service.\nAbility to work effectively with customers and cross-functional teams.","description_format":"text","description_chars":3696,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wood Products & Furniture","Forestry"],"lifecycle":[{"event":"open","at":"2026-10-23T20:34:10Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.852,"p_room":0.9,"age_days":17,"expected_fill_days":37,"reasons":["conf:2","win:mid","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/columbia-forest-products-inside-sales-representative","json_url":"https://alion.io/job/columbia-forest-products-inside-sales-representative.json","meta":{"generated_at":"2026-11-11T03:10:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2116,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2159751},"rest":"https://alion.io/mcp/rest/get_company?id=2159751"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolumbia-forest-products-inside-sales-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolumbia-forest-products-inside-sales-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolumbia-forest-products-inside-sales-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/columbia-forest-products-inside-sales-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolumbia-forest-products-inside-sales-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3178277}},{"tool":"search_jobs","arguments":{"company":"columbiaforestproducts.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3178277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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