{"id":2099112,"url":"https://alion.io/job/columbiabank-it-support-specialist","title":"IT Support Specialist","company":{"id":1878099,"name":"Columbia Bank","domain":"columbiabank.com","url":"https://alion.io/company/columbiabank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States","Spokane, United States","Irvine, United States","Denver, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":57000,"max_usd":145000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-08T17:47:27Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T22:17:53Z","board_verified":false,"closed_at":"2026-10-19T22:17:53Z","days_open":11,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":11},"description":"About the Role:\nProvide first-level support to internal associates for software, applications, hardware, and telecommunications issues. Troubleshoot core banking applications, Microsoft applications, hardware errors, and operating systems. Collect information, open tickets, perform triage, and resolve or escalate issues. Support internal associates to empower business relationships with bank customers.\nAssist and support associates with core banking applications, standard software, Windows, MS Office, and other related business solutions.\nAnswer, evaluate, and prioritize incoming requests for assistance via telephone, voicemail, email, and Self Service site.\nMaintain the ITSM tool (ServiceNow) by identifying trends and accurately capturing details to improve IT processes and systems.\nIdentify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues.\nPerform installations and configurations of computers/laptops using standard processes and tools.\nParticipate in a 24x5 global support team and escalate complex problems as needed.\nDemonstrate compliance with all bank regulations and policies.\nDemonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.\nFollows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.\nMaintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.\nMay be asked to coach, mentor, or train others and teach coursework as subject matter expert.\nActively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.\nTakes personal initiative and is a positive example for others to emulate.\nEmbraces our vision to become “Business Bank of Choice”\nMay perform other duties as assigned.\n About You:\nH.S. Diploma/GED (preferred)\nin Information Technology (IT or related field. (preferred)\nLess than 2 years - IT related Service Desk experience. (Required)\nTravel Requirements\nOccasional\nThe pay range for this role is $18.00 - $24.00.\nThe pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.\nPrimary Location: Ability to work fully onsite at posted location(s).\n24021 E MISSION AVE STE 200 Liberty Lake WA 99019-9529Our Benefits:\nWe are proud to offer a competitive total rewards package including base wages and comprehensive benefits.\nWe offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.\nOur Commitment to Diversity:\nColumbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: .\nTo Staffing and Recruiting Agencies:\nOur posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.","description_format":"text","description_chars":4738,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-08T17:47:27Z"},{"event":"close","at":"2026-10-19T22:17:53Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/columbiabank-it-support-specialist","json_url":"https://alion.io/job/columbiabank-it-support-specialist.json","meta":{"generated_at":"2026-10-20T19:04:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1878099},"rest":"https://alion.io/mcp/rest/get_company?id=1878099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcolumbiabank-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcolumbiabank-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcolumbiabank-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/columbiabank-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcolumbiabank-it-support-specialist"}]}