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Your main aim will be to maintain strong customer relationships through responsive service delivery. You will be working closely with customers throughout the LATAM region to understand their needs, process orders efficiently, and collaborate with our field sales team and cross-functional partners to ensure customer satisfaction and identify new business opportunities.\nThis position is hybrid, with a combination of remote work and office presence in Medellín. Minimal travel may be required.\n Responsibilities:\nGenerate new and repeat sales by providing product and technical information in a timely manner\nAccurately process customer transactions such as orders, quotes and returns\nMaintain the customer database by inputting customer profiles and updates\nEnter and maintain customer orders within the Inventory Management System including order fulfillment dates that comply with production schedule\nResolve pricing discrepancies by researching promotion details and regular/special prices; forward resolution to managers\nFollowing a sale, contact customers to ensure ongoing customer satisfaction\nRoute qualified opportunities to the appropriate field sales staff for further development and closure\nMaintain and order sales literature and promotional material\nComplete administrative updates for the CRM\nProvide support for the advertising and marketing function of the company\nWork closely with internal cross-functional partners (services, marketing, production, etc.) to ensure responsiveness to customer requests\nAdminister sales activities tracking systems\nManage account payables\nSupport the Area Sales Representative team with customer inquiries and administrative tasks\nQualifications: \nBachelor’s degree in Industrial, Mechanical, or Electrical Engineering, with approximately 2+ years of relevant professional experience preferred.\nBilingual in Spanish/English - 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