Day 2 Software Engineer

As a Day 2 Software Engineer, you will be responsible for ensuring the smooth operation of our software products post-deployment. Your role will involve not only fixing coding bugs but also performing end-to-end troubleshooting to identify and resolve issues related to configuration, performance, and integration. You will work closely with cross-functional teams to ensure our software meets the highest standards of quality and reliability.

Key Responsibilities:

• End-to-End Troubleshooting: Perform comprehensive troubleshooting to diagnose and fix issues related to software configuration, performance, and integration.
• Bug Fixing: Identify, analyze, and resolve coding bugs in a timely manner.
• App Configuration Management: Review and update app configurations to ensure optimal performance and compatibility.
• Integration Support: Assist in resolving integration issues with other systems and platforms.
• Customer Support: Provide technical support to customers and address their concerns effectively.
• Documentation: Maintain detailed documentation of issues, solutions, and best practices.
• Collaboration: Work closely with development, QA, and support teams to ensure seamless software operation.
• Deployment: Perform File Transfer, Push Container Images and Container orchestration for rolling out Bug Fixes and Enhancements.
• Technical Debts: Identitfy, analyze, design and perform Proof of Concept (PoC) for Technical Debts and Enhancements.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• 2-5 years of relevant professional working experience.
• Proven experience in software development and bug fixing.
• Strong troubleshooting skills with the ability to diagnose and resolve complex issues.
• Familiarity with software configuration management and performance monitoring tools.
• Experience with Node.js, React, Kafka, Keycloak, MQTT, Microservices, Docker, Kubernetes, Podman, MongoDB, and IBM MQ.
• Available for 24/7 standby.
• Ready to work OT and in shift roles if needed.
• Excellent communication and collaboration skills.
• Ability to work independently and as part of a team.

Skills

Software Troubleshooting, Computer Engineering, Collaboration, Technical Customer Support, maintaining quality documentation, Customer Support, Application Configuration, Resolve Technical and Operational Issues, Operational Delivery Teams, shifts schedules, Bug Fixing, Container Orchestration, Computer Science, Great communications skills, Software Integration, Code fixes