{"id":3794746,"url":"https://alion.io/job/combuilder-it-application-support-analyst-rotational-8-hours-shift","title":"IT Application Support Analyst (Rotational 8 hours 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monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomalies and performance-related issues.\nExecute Root Cause Analysis (RCA) and recommend corrective measures to improve application reliability.\nAdminister Linux/Unix environments and investigate database-related issues using SQL, MySQL and MariaDB.\nSupport blockchain and digital asset platforms while coordinating with technical teams to address application-related concerns.\nManage technical support and customer/client support activities, ensuring consistent service delivery across 24/7 production operations.\nRequirements:\nBachelor’s degree in Computer Science, Information Technology, or any Engineering related field.\nAt least 5+ years of experience in software and application support, production support or IT production support operations, ITSM service escalations and application availability in a 24/7 environment.\nMust be able to work on 24 x 7 rotational 8 hours shift (work 2 days, rest 2 days) 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