{"id":3912524,"url":"https://alion.io/job/comcast-analyst-2-billing-operations-solutions","title":"Analyst 2 - Billing Operations & Solutions","company":{"id":9377,"name":"Comcast","domain":"comcast.com","url":"https://alion.io/company/comcast-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":37,"ghost_share":0,"stale_share":0.189,"repost_share":0.054,"time_to_fill_p50_days":18,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T02:27:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary\nThe Message Experience Analyst manages moderately complex customer-facing billing statements and communication requirements for Residential and Small to Medium Business experiences. The role translates business needs into documented requirements, conducts research and validation, resolves routine issues, and applies established controls to support accurate, timely, compliant, and reliable billing communications. As a developing professional 2, this role works with increasing independence to manage standard and moderately complex exceptions. The role analyzes recurring issues, contributes to process and documentation improvements, and uses operational data to support accurate, timely, and compliant delivery.Job Description\nCore Responsibilities:\nCreate, maintain, implement, and validate billing statement content, customer communications, and related configurations for assigned work. \nAnalyze moderately complex business requirements, customer scenarios, system logic, dependencies, and implementation impacts. \nTranslate business, legal, regulatory, and customer needs into clear specifications and business rules. \nResearch statement content, billing data, bill codes, discount codes, configurations, and production results to determine current functionality and needed changes. \nUse SQL, Excel, and other approved tools to reconcile data, identify trends, investigate exceptions, and validate system behavior. \nPerform production validation for approved communication changes. \nResolve defects, partner with technology and development teams, and verify that corrections meet documented requirements. \nInvestigate statement discrepancies, incorrect messaging, and data-quality issues; coordinate resolution and identify improvement opportunities. \nApply quality, compliance, proofreading, data-integrity, and operational-control standards; escalate material risks or control gaps. \nMaintain clear documentation of business rules, decisions, approvals, and implementation outcomes. \nSupport reporting and analysis on statement quality, defects, operational performance, and implementation results. \nCoordinate assigned deliverables across partners, manage competing priorities, and exercise judgment within established guidelines. \nSupport accurate, timely, consistent, and compliant customer billing experiences. \nMaintain regular attendance and work nights, weekends, variable schedules, or overtime as business needs require. \nPerform other duties as assigned. \nPreferred Qualifications\nExperience in billing statements, customer communications, business systems, application operations, business analysis, quality assurance, or a comparable function. \nAbility to analyze moderately complex requirements, customer scenarios, system behavior, dependencies, and implementation options. \nExperience developing specifications, business rules, process flows, and operational documentation. \nStrong analytical, problem-solving, proofreading, and attention-to-detail skills. \nProficiency with Excel and introductory or working knowledge of SQL for research, reconciliation, and validation. \nExperience with customer-facing content, regulated communications, quality control, compliance, data integrity, or operational controls. \nAbility to assess customer, business, operational, and technical impacts of changes. \nStrong written and verbal communication and collaboration skills across business, technology, and vendor teams. \nAbility to manage competing priorities, coordinate assigned work, and resolve routine issues with limited guidance. \nFamiliarity with Biller data tables, bill codes, discount codes, BriteBill, or comparable billing and communication platforms. \nEmployees at all levels are expected to\nUnderstand our Operating Principles; make them the guidelines for how you do your job. \nOwn the customer experience - think and act in ways that put our customers first. \nKnow your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. \nWin as a team - make big things happen by working together and being open to new ideas. \nBe an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers. \nDrive results and growth. \nRespect and promote inclusion - do what’s right for each other, our customers, investors, and our communities. \nComcast Competencies: Professional Level\nAlignment & Quality Execution: Priorities aligned to goals, be accountable, use data to make decisions, and optimize processes and resources \nWin as One: Embrace change & adapt, communicate openly, keep safety top of mind, be respectful/inclusive/curious, and exhibit a companywide sales culture \nCustomer First Mindset: Put customers at the center of our decisions, execute first time right, understand customer needs, and turn insights into actions \nAdvance with Tech: Embrace AI tools for innovation/automation, apply critical thinking, and use analytical judgment to think differently, fail fast\nDisclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.\nWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.\nPlease visit the benefits summary on our careers site for more details.\nEducation\nBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)\nRelevant Work Experience\n2-5 YearsComcast is an equal opportunity workplace. 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