{"id":2281137,"url":"https://alion.io/job/comcast-corporation-sr-software-engineer-tier-3-support-freewheel","title":"Sr. Software Engineer Tier 3 Support - FreeWheel","company":{"id":9377,"name":"Comcast","domain":"comcast.com","url":"https://alion.io/company/comcast-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":98678,"max":231278,"currency":"USD","period":"year","gross":null,"usd_annual":231278},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"Azure","optional":false},{"name":"SQL","optional":false},{"name":"Angular","optional":true},{"name":"C#","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"Python","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-21T16:58:19Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible. We help brands connect with their audiences on every screen using advanced data, technology, and premium video content. Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising. Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.Job Summary\nJoin a growing fast-paced and exciting Tier 3 Production Support team working in the advanced advertising industry; providing in-depth, full stack, solutions that support the cutting-edge applications that powers Comcast Advertising. Successful candidate will be a self-motivated individual with a passion for problem-solving and troubleshooting.Job Description\nCore Responsibilities:\nTake responsibility for customer satisfaction and problem resolution.\n\nRespondpromptly, professional, and completely to support requests.\n\nProvide technicalsubject matter expertiseandmentoring to junior Tier 3engineers.\n\nPositive attitude and excellent interpersonal skillsand multitasking abilities.\n\nPerform full stack troubleshooting, root cause analysis, and resolutionof medium to complex problems.\n\nProvenin-depthknowledge and experience in one or more technical stacks (Azure/AWScloud platforms, .NetCore,Angular, Java, Python,API’s, etc.)\n\nProvenin-depthknowledge and experience working in a full stack environment.\n\nThrive in a collaborative, high-quality, and fluid environment.\n\nProvide clear, concise, and thoroughdocumentation.\n\nConsistent exercise of independent judgement and discretion in matters of significance.\n\nEmployees at all levels are expected to:\nUnderstand our Operating Principles; make them the guidelines for how you do your job.\n\nOwn the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.\n\nKnow your stuff - be enthusiasticlearners, users and advocates of our game-changing technology, productsand services, especially our digital tools and experiences.\n\nWin as a team - make big thingshappen by working together and being open to new ideas.\n\nBe an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backsand helping us elevate opportunities to do better for our customers.\n\nDrive results and growth.\n\nRespect and promote inclusion & diversity.\n\nDo what'sright for each other, our customers, investorsand our communities.\n\nDisclaimer:\nThis information has been designed to indicatethe general nature and level of work performed by employees in this role. It is not designed to containor be interpreted as a comprehensive inventory of all duties, responsibilitiesand qualifications.\n\nComcast is an EOE/Veterans/Disabled/LGBTemployer.\nSkills\nAPI Development, Collaboration, Microsoft .NET Development, Microsoft Azure, Problem Solving, Structured Query Language (SQL), Web Services APICompensation\nNational Pay Range: $98,678.80 USD-$231,278.44 USD Illinois Pay Range: $104,846.23 USD - $203,525.03 USD Colorado Pay Range: $111,013.65 USD - $212,776.16 USD Hawaii Pay Range: $129,515.93 USD - $194,273.89 USD Washington DC Pay Range: $141,850.78 USD - $212,776.16 USD Maryland Pay Range: $117,181.08 USD - $212,776.16 USD Minnesota Pay Range: $111,013.65 USD - $194,273.89 USD New York Pay Range: $117,181.08 USD - $231,278.44 USD Washington Pay Range: $111,013.65 USD - $222,027.30 USD New Jersey Pay Range: $123,348.50 USD - $222,027.30 USD Vermont Pay Range: $117,181.08 USD - $185,022.75 USD Massachusetts Pay Range: $123,348.50 USD - $222,027.30 USD Virginia Pay Range: $111,013.65 USD - $212,776.16 USD Maine Pay Range: $111,013.65 USD - $185,022.75 USD California Pay Range: $111,013.65 USD - $205,580.83Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.\nThe application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.\nEducation\nBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)\nRelevant Work Experience\n7-10 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. 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