{"id":3912527,"url":"https://alion.io/job/comcast-manager-billing-operations-solutions","title":"Manager - Billing Operations & Solutions","company":{"id":9377,"name":"Comcast","domain":"comcast.com","url":"https://alion.io/company/comcast-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":99,"open_postings":43,"ghost_share":0,"stale_share":0.186,"repost_share":0.093,"time_to_fill_p50_days":18,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CAPA","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-06T00:00:00Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T10:26:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary\nThe Manager, Service Enablement, is a first-line people leader responsible for analysts across four individual-contributor levels, from developing analysts through lead professionals. The team supports operational capabilities that may include customer-facing billing messages and communications, enterprise access provisioning, and related business-system services. The role translates business priorities into clear team objectives, assigns and reviews work based on complexity and risk, develops talent, and ensures services are accurate, timely, compliant, controlled, scalable, and reliable. This manager combines people leadership with functional knowledge of billing operations, business systems, access controls, customer communications, operational controls, validation, and issue resolution. The role creates an environment in which employees can grow their career path while maintaining clear accountability for delivery, quality, customer and employee experience, security, compliance, and operational performance.Job Description\nCore Responsibilities:\nLead, coach, and develop teammates spanning levels; set clear expectations and tailor assignments, guidance, and development plans to employee experience and role scope. \nTranslate organizational priorities into team goals, work plans, capacity decisions, performance measures, and day-to-day execution across assigned service-enablement functions. \nAssign and balance work based on complexity, customer or employee impact, security and compliance risk, urgency, development opportunity, and available capacity. \nOversee operational services that may include billing statement and communication support, enterprise access provisioning, approvals, exception management, business-system enablement, and related controls. \nReview and approve requirements, business rules, workflow designs, validation approaches, release-readiness recommendations, provisioning standards, and operational documentation for significant changes. \nEnsure the team delivers accurate, timely, compliant, controlled, scalable, and reliable outcomes across supported communications, systems, access requests, configurations, and work queues. \nEstablish quality expectations, access and operational control points, success measures, service levels, escalation paths, and go/no-go criteria appropriate to the risk of the work. \nGuide analysis of customer and employee scenarios, system logic, billing and access data, approval requirements, job-code and role-based configurations, integrations, production results, and recurring exceptions. \nOversee joiner, mover, and leaver support, sensitive or PII-related access, provisioning fallout, access discrepancies, communication defects, data-quality concerns, and control gaps within the team's assigned scope. \nConfirm required approvals, validations, documentation, and audit evidence are complete, and that corrective and preventive actions are implemented and sustained. \nUse reporting, reconciliation, trend analysis, service-level results, risk indicators, and operational metrics to monitor performance, prioritize improvements, and communicate outcomes. \nBuild team capability in Excel, SQL, requirements, proofreading, reconciliation, root-cause analysis, access-control practices, operational controls, and executive-ready communication. \nConduct regular performance and development discussions, recognize strong results, address performance concerns, and support career progression. \nPartner across business, technology, security, development, legal, compliance, audit, operations, system-owner, and vendor teams to align decisions, dependencies, standards, timing, and accountability. \nRepresent Service Enablement in planning, prioritization, governance, access-review, audit, incident-response, release-readiness, and continuous-improvement forums. \nPromote consistent standards, reusable documentation, automation, knowledge sharing, and first time-right execution. \nMaintain regular attendance and work nights, weekends, variable schedules, or overtime as business needs require. \nPerform other duties as assigned. \nGuide analysis of customer and employee scenarios, system logic, billing and access data, approval requirements, job-code and role-based configurations, integrations, production results, and recurring exceptions. \nOversee joiner, mover, and leaver support, sensitive or PII-related access, provisioning fallout, access discrepancies, communication defects, data-quality concerns, and control gaps within the team's assigned scope. \nConfirm required approvals, validations, documentation, and audit evidence are complete, and that corrective and preventive actions are implemented and sustained. \nUse reporting, reconciliation, trend analysis, service-level results, risk indicators, and operational metrics to monitor performance, prioritize improvements, and communicate outcomes. \nBuild team capability in Excel, SQL, requirements, proofreading, reconciliation, root-cause analysis, access-control practices, operational controls, and executive-ready communication. \nConduct regular performance and development discussions, recognize strong results, address performance concerns, and support career progression. \nPartner across business, technology, security, development, legal, compliance, audit, operations, system-owner, and vendor teams to align decisions, dependencies, standards, timing, and accountability. \nRepresent Service Enablement in planning, prioritization, governance, access-review, audit, incident-response, release-readiness, and continuous-improvement forums. \nPromote consistent standards, reusable documentation, automation, knowledge sharing, and first time-right execution. \nMaintain regular attendance and work nights, weekends, variable schedules, or overtime as business needs require. \nPerform other duties as assigned. \nPreferred Qualifications\nProgressive experience in billing operations, customer communications, identity and access management, access provisioning, business systems, application operations, business analysis, or a comparable function, including experience leading projects or guiding others. \nDemonstrated ability to lead and develop employees with different levels of experience, independence, and technical depth. \nStrong knowledge of requirements, business rules, process and workflow design, validation, release readiness, service delivery, operational controls, and issue resolution. \nWorking knowledge of access requests, approval standards, role-based or job-code-based provisioning, joiner-mover-leaver processes, exception handling, and access-review or audit support. \nStrong analytical, problem-solving, proofreading, and attention-to-detail skills, including the ability to evaluate customer, employee, business, security, financial, regulatory, operational, and technical impacts. \nProficiency with Excel and practical SQL or data-analysis experience for research, reconciliation, trend analysis, root-cause analysis, reporting, and validation. \nExperience with customer-facing content, sensitive-data access, quality control, compliance, data integrity, risk management, and operational controls. \nAbility to prioritize work, manage capacity and service levels, make sound decisions, and maintain accountability in a complex, high-volume environment. \nStrong written and verbal communication skills and the ability to align business, technology, security, audit, compliance, operational, and vendor partners. \nExperience with billing, customer-management, communication, or access-management platforms is preferred, including tools comparable to BriteBill, CSG/ACSR, MyComcastAccess, or Tech Spot. \nExperience improving processes, strengthening controls, identifying automation opportunities, reducing exceptions or fallout, and building team capability. \nEmployees at all levels are expected to:\nUnderstand our Operating Principles; make them the guidelines for how you do your job. \nOwn the customer experience - think and act in ways that put our customers first. \nKnow your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences. \nWin as a team - make big things happen by working together and being open to new ideas. \nBe an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks, and helping elevate opportunities to do better for our customers. \nDrive results and growth. \nRespect and promote inclusion - do what's right for each other, our customers, investors, and our communities. \nComcast Competencies: Manager Level\nAlignment & Quality Execution: Set and align measurable goals, transparently hold team and self-accountable to outcomes, promote data-driven decision making and foster a culture of efficiency and fiscal responsibility to enable investments in growth \nWin as One: Embrace change and challenge status quo, drive productive debate and collaboration, keep team safety top of mind, be respectful, inclusive, and curious and exhibit a companywide sales culture \nCustomer First Mindset: Put customers at the center of our decisions, support first time right, simplify the customer experience and turn customer insights into action \nAdvance with Tech: Accelerate the use of AI, create space to experiment and fail fast and re-evaluate existing policies and processes to enable AI/automation \nDisclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.\nWe believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.\nPlease visit the benefits summary on our careers site for more details.\nEducation\nBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)\nRelevant Work Experience\n5-7 YearsComcast is an equal opportunity workplace. 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