{"id":3587086,"url":"https://alion.io/job/comcast-support-engineer-1","title":"Support Engineer 1","company":{"id":9377,"name":"Comcast","domain":"comcast.com","url":"https://alion.io/company/comcast-corporation","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":23,"ghost_share":0,"stale_share":0.261,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":46696,"max":70045,"currency":"USD","period":"year","gross":null,"usd_annual":70045},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T17:59:01Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.Job Summary\nThis job provides entry-level technical sales support by analyzing customer requirements and recommending suitable products and services. It assists sales teams through guided product demonstrations and technical presentations under supervision. The job contributes to solution designs while developing standard product proposals and pricing configurations. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.Job Description\nCore Responsibilities\nAnalyzing customer requirements under supervision to identify suitable products and services that address basic needs\nSupporting sales teams by preparing technical presentations about company products with guidance from senior technical specialists\nDeveloping standard product proposals and basic pricing configurations while learning to address common technical requirements\nContributing to customer solution designs by gathering technical specifications and requirements under direction from experienced team members\nLearning to recommend appropriate product bundles and promotional pricing structures through mentored customer interactions\nAssisting with technical product demonstrations and customer presentations following established sales support procedures\nParticipating in sales training sessions to build knowledge of voice solutions while receiving coaching from senior technical staff\nSupporting customer engagement activities by tracking project timelines and maintaining regular communication under supervision\nConsistent exercise of independent judgment and discretion in matters of significance.\nRegular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.\nOther duties and responsibilities as assigned.\nEmployees at all levels are expected to:\nUnderstand our Operating Principles; make them the guidelines for how you do your job.\nOwn the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.\nKnow your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.\nWin as a team - make big things happen by working together and being open to new ideas.\nBe an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.\nDrive results and growth.\nSupport a culture of inclusion in how you work and lead.\nDo what's right for each other, our customers, investors and our communities.\nDisclaimer:\nThis information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.\nSkills\nCommunication, Critical Thinking, Technical SupportCompensation\nIllinois Pay Range: $46,696.88 - $70,045.32Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.\nEducation\nBachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)\nRelevant Work Experience\n0-2 YearsComcast is an equal opportunity workplace. 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