{"id":2459560,"url":"https://alion.io/job/comfone-clearing-operations-service-lead","title":"Clearing Operations Service Lead","company":{"id":4424862,"name":"Comfone","domain":"comfone.com","url":"https://alion.io/company/comfone","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Refline","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bern, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":217000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1373},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T09:38:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T21:06:55Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Connecting people. Connecting possibilities.\nWe live in a connected world. From staying in touch with loved ones across borders to powering connected healthcare and critical devices, reliable connectivity matters more than ever.\nThat’s where we come in.\nComfone is a Swiss technology company and a pioneer in global international roaming. For more than 29 years, we’ve been helping billions of people and devices stay connected wherever they are - and helping shape the technology and standards behind it.\nBased in Bern, with regional offices across Europe, Latin America, North America and Asia Pacific, we’re truly global by nature.\nOur team brings together 40+ nationalities and 32+ languages, creating a diverse, international environment where different perspectives make us stronger.\nTechnology keeps evolving. So do we. Want to be part of what’s next?\nDiscover more about Comfone at comfone.comClearing Operations Service Lead\nTo start work immediately or at a later date by agreement.\nAs Service Lead, you will shape how services are managed, prioritised and evolved across Comfone. You will lead service performance end to end, connect customer and business needs with technical delivery, and drive continuous improvement to ensure reliable operations, outstanding customer experience and lasting business value.\nYour Responsibilities\nLead the service: Set the direction, define priorities and drive the service vision.\nCreate impact: Turn customer and business needs into improvements that deliver real value.\nOwn performance: Ensure reliable operations, service quality and regulatory compliance.\nDrive decisions: Prioritise initiatives, manage resources and resolve competing demands.\nLead through challenges: Take charge of incidents, escalations, risks and dependencies.\nRaise the bar: Challenge the status quo, align stakeholders and continuously improve service performance.\nYour profile\nProven experience in end-to-end service management and operations, ideally in a tech-driven environment.\nStrong ownership and decision-making skills, with a track record of turning priorities into results.\nAbility to balance customer value, operational stability, risks and resources.\nExperienced in stakeholder management, incident handling and cross-functional collaboration.\nAnalytical and proactive, with experience using KPIs and continuous improvement to drive service performance.\nExcellent English (B2+); additional languages are a plus.\nEligibility: Open to Swiss and EU nationals, as well as candidates holding a valid Swiss work permit\nWe offer\nWhy Comfone?\nThink global.\nWork with colleagues and clients from across the world, with English as our common language.\nGrow with us.\nTake ownership, tackle new challenges and get support for your professional development and further education.\nWork your way.\nFlexible hours, partial remote work and a modern HQ in Bern with everything you need to do your best work.\nMeet the world.\nOur annual ConneXion brings colleagues and clients together from around the globe.\nEnjoy the ride.\nSummer events, Christmas parties, team events, Apéros, theme nights and, of course, Raclette evenings.\nGet rewarded.\nCompetitive salary, SBB Half-Fare Travelcard, mobile subscription and handset contribution, plus special restaurant offers near our HQ.\nFeel at home from day one.\nA structured onboarding journey introduces you to our people, teams, culture and business.\nAt Comfone, we connect the world - and we want you to be part of it.\nApply online if this sounds like your next challenge.\nPlease include your cover letter, CV incl. photo and relevant references or certificates. We look forward to receiving your complete online application as a PDF.\nComfone\nPieter van den Broek,\n\ncomfone.com","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Document Management","IoT Platforms & Solutions","Network Interconnect"],"lifecycle":[{"event":"open","at":"2026-10-13T17:01:36Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T21:39:44Z"},"pay":null,"html_url":"https://alion.io/job/comfone-clearing-operations-service-lead","json_url":"https://alion.io/job/comfone-clearing-operations-service-lead.json","meta":{"generated_at":"2026-10-13T21:39:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4424862},"rest":"https://alion.io/mcp/rest/get_company?id=4424862"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomfone-clearing-operations-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomfone-clearing-operations-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomfone-clearing-operations-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comfone-clearing-operations-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomfone-clearing-operations-service-lead"}]}