{"id":2677540,"url":"https://alion.io/job/comfrt-merchandising-operations-manager","title":"Merchandising Operations Manager","company":{"id":2047094,"name":"Comfrt","domain":"comfrt.com","url":"https://alion.io/company/comfrt","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":93000,"max_usd":166000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":673},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Power BI","optional":true},{"name":"SQL","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-16T05:39:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-16T19:18:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Comfrt:\nComfrt blends mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing: we strive to build a community where everyone feels supported and seen.\nAbout the Role:\nWe are seeking an experienced Merchandising Operations Manager to lead the day-to-day processes that turn approved product and merchandising plans into accurate purchase orders, complete SKU records, and reliable reporting. This hands-on manager owns PO entry and management, SKU creation and integrity, and the development of one direct report, a Merchandise Coordinator.\nThe role partners closely with Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce to keep product information and order details aligned from initial setup through website launch and fulfillment. The ideal candidate combines strong execution with people leadership, clear communication, and the ability to improve processes while coaching a less experienced team member.\nKey Responsibilities:\nPeople Management and Development\nManage and develop the Merchandise Coordinator, setting clear priorities, delegating work, and establishing expectations for accuracy, deadlines, and follow-through.\nCoach and train the direct report on PO entry and management, SKU creation, system integrity, reporting, and cross-functional communication.\nConduct regular one-on-ones and performance reviews, provide actionable feedback, and establish development goals that build independent ownership.\nReview work quality, address skill gaps through structured training, and gradually build the coordinator’s independent ownership; maintain backup coverage for critical processes.\nPurchase Order Entry and Management\nOwn accurate and timely PO entry in the ERP or order management system based on approved buy plans and confirmed vendor information.\nValidate style numbers, SKUs, size and color quantities, vendor codes, costs, delivery dates, and shipping terms with Product, Sourcing, and Production before issuing orders.\nManage the PO lifecycle from entry and issuance through revisions, shipment tracking, receipt reconciliation, and closure; keep open order records current.\nPartner with Sourcing and Production to confirm vendor acknowledgments, production milestones, and delivery commitments; flag missing information and delays early.\nProcess approved PO changes, cancellations, and delivery updates with documented approvals and a clear record of revisions; communicate changes to all affected teams.\nReconcile ordered, shipped, and received quantities with Supply Chain and relevant partners; investigate discrepancies and coordinate resolution.\nCross Functional Collaboration and Communication\nPartner with Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce to align approved buys, order details, SKU setup, and launch timelines.\nProvide clear updates on open orders, outstanding decisions, and delivery risks, including the business impact and recommended next steps.\nDrive proactive follow-up, clarify owners and deadlines, and close outstanding issues without repeated prompting.\nSKU Creation and Data Integrity\nCreate and maintain SKUs for new styles, colors, and sizes using established naming conventions; validate product attributes and prevent duplicate records.\nPartner with Operations to ensure SKU records and mappings support accurate inventory tracking, receiving, and fulfillment.\nWork closely with eCommerce to ensure SKUs and product attributes transfer accurately to the website and map to the correct product variants.\nMaintain SKU traceability across purchase orders, operational systems, website listings, and inventory records; investigate and resolve mapping discrepancies.\nAudit product, vendor, cost, and PO data; establish validation controls to prevent errors and maintain consistency across systems.\nReporting and Analysis\nMaintain reports for open POs, production status, incoming inventory, SKU readiness, vendor performance, and on-time delivery.\nAnalyze supply chain, inventory, and sales data to identify risks and recommend actions that support inventory planning and product availability.\nTranslate analysis into clear recommendations for cross-functional partners and leadership; automate recurring reporting where practical.\nProcess Improvement\nIdentify and implement improvements to PO workflows, data accuracy, reporting, and cross-functional handoffs.\nDocument procedures, approval requirements, and reporting logic; support team training and adoption of system improvements.\nSupport ERP and PLM implementations and integrations through data cleanup, workflow requirements, testing, and user training; partner with system owners on accurate product and PO data.\nQualifications: \nMinimum 5 years of relevant experience, with 5-8 years preferred, in merchandising operations, product operations, purchasing, production operations, or supply chain operations.\nDemonstrated experience managing and developing a direct report, including coaching, training, delegation, goal setting, and performance management.\nDemonstrated hands-on experience owning PO entry and ongoing management, including revisions, order tracking, and reconciliation.\nHands-on experience creating SKUs and managing product master data, including variant setup, system mappings, and data integrity.\nProven ability to work collaboratively across Merchandising, Product, Sourcing, Production, Supply Chain, Operations, Planning, and eCommerce.\nStrong written and verbal communication, with a track record of proactive updates, timely escalation, and consistent follow-through.\nAdvanced Excel skills, including pivot tables, lookup functions, data validation, and reconciliation of large datasets.\nProficiency with ERP, inventory, or purchase order management systems and a strong understanding of data validation and system accuracy.\nStrong analytical judgment and attention to detail; ability to manage a high volume of orders and deadlines independently.\nAbility to balance hands-on execution with team leadership, prioritize workloads, and remain accountable for the quality and timeliness of team deliverables.\nBachelor’s degree in Supply Chain, Business, Business Analytics, Economics, or a related field.\nPreferred Experience:\nApparel, home goods, or e-commerce experience, including overseas vendors and production lead times.\nExperience with NetSuite, PLM, or similar systems, including implementation, data migration, or workflow improvements.\nFamiliarity with inventory planning and S&OP; experience with SQL, Power BI, Tableau, or workflow automation tools.\nWhy Join Comfrt:\nJoin a purpose-driven team focused on comfort and mental wellness, with the flexibility of a fully remote environment. Benefits include generous paid time off, company-covered health insurance, a 5% 401(k) match, and discounts on Comfrt products.\nComfrt is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.","description_format":"text","description_chars":7065,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands","Home Textiles & Bedding"],"lifecycle":[{"event":"open","at":"2026-10-16T05:43:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/comfrt-merchandising-operations-manager","json_url":"https://alion.io/job/comfrt-merchandising-operations-manager.json","meta":{"generated_at":"2026-10-16T20:53:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1604,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2047094},"rest":"https://alion.io/mcp/rest/get_company?id=2047094"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomfrt-merchandising-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomfrt-merchandising-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomfrt-merchandising-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comfrt-merchandising-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomfrt-merchandising-operations-manager"}]}