{"id":1983870,"url":"https://alion.io/job/comfy-org-customer-success-manager-creative-ai","title":"Customer Success Manager, Creative AI","company":{"id":14543,"name":"Comfy Org","domain":"comfy.org","url":"https://alion.io/company/comfy-org","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ComfyUI","optional":false},{"name":"GitHub","optional":false}],"status":"closed","first_seen_at":"2026-10-06T22:55:07Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-24T01:47:40Z","board_verified":false,"closed_at":"2026-10-24T01:47:40Z","days_open":17,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":17},"description":"Help creative teams turn Comfy workflows into everyday production.\nComfy is the open, modular platform for visual AI. Artists, studios, developers, and enterprise teams use ComfyUI to build workflows across image, video, audio, and 3D-with control over the models, parameters, and processes behind their work.\nWe’re hiring our first Customer Success Manager to help our most strategic customers adopt Comfy, get into production, and grow with us.\nYou’ll work directly with customers while building the foundation of our customer success function. That means leading onboarding, teaching teams how to use Comfy effectively, resolving adoption barriers, and defining how we track customer health, manage renewals, and identify expansion opportunities.\nThis is a hands-on role for someone who knows ComfyUI, understands how creative and technical teams work, and has built customer relationships that translate into lasting adoption.\nWhat you’ll own\nCustomer onboarding and adoption\nLead customers from initial goals to working production workflows, with clear milestones and measurable outcomes.\n\nRun practical onboarding sessions, workshops, and product deep dives for artists, technical leads, and enterprise teams.\n\nHelp customers navigate workflows, models, custom nodes, and deployment options across ComfyUI, Comfy Cloud, and Comfy API.\n\nIdentify where adoption stalls, troubleshoot the underlying issues, and partner with engineering or our Forward Deployed Creatives when deeper implementation work is needed.\n\nCustomer relationships and growth\nOwn the ongoing relationship with strategic accounts, from onboarding through renewal and expansion.\n\nBuild success plans around each customer’s production goals, stakeholders, and definition of value.\n\nRecognize risk early and take action on low usage, unresolved technical issues, or changing customer priorities.\n\nIdentify opportunities to expand adoption across teams, workflows, and use cases.\n\nThe customer success function\nDefine which customers need dedicated attention and where education, documentation, and self-service can scale.\n\nBuild practical playbooks for onboarding, account management, escalations, renewals, and expansion.\n\nEstablish customer health signals and success metrics, including time to first value, adoption, retention, and account growth.\n\nTurn recurring customer needs into clear product feedback and work with product and engineering to prioritize improvements.\n\nHelp shape and grow the CS team as the business develops.\n\nWhat you bring\nHands-on ComfyUI experience. You’ve built workflows, encountered problems, and worked through them. You can explain your choices and help someone else learn.\n\nExperience owning customer relationships at a technical SaaS, developer tools, creative software, or AI company-typically five or more years.\n\nA track record of driving onboarding, adoption, retention, and expansion, with concrete examples of your contribution.\n\nExperience building processes in an early-stage or rapidly growing business.\n\nThe ability to earn trust with both creative and technical stakeholders, from a production artist or VFX supervisor to a pipeline lead or CTO.\n\nComfort discussing models, custom nodes, APIs, and workflow dependencies. Coding experience is helpful; practical technical judgment is essential.\n\nClear communication, sound prioritization, and the ability to make progress when requirements are still taking shape.\n\nExperience in film, VFX, gaming, advertising, design, or other creative production environments is especially relevant. So is experience helping an open-source community adopt a commercial product.\nWhat success looks like\nCustomers reach useful production outcomes faster. Their teams can operate and adapt workflows confidently. Adoption risks surface early, and renewals and expansion follow from demonstrated value.\nInside Comfy, you’ll establish a repeatable customer success approach that helps us serve more customers while keeping a close understanding of their needs.\nAbout Comfy\nComfy gives visual professionals the building blocks to connect models, processing steps, and outputs on an inspectable canvas. Workflows can be adapted, reproduced, and shared-from an artist’s local setup to a team’s production pipeline.\nWe’re a small team based in San Francisco, working closely across product, engineering, and go-to-market. We value ownership, technical curiosity, direct communication, and people who care about what customers are building.\nExplore Comfy, our GitHub, and our blog.\nHow to apply\nShare your resume and a ComfyUI workflow or project you’ve built. Tell us what problem it solves, what you learned, and what you would improve.\nInclude a brief example of a customer success process you built or significantly improved, and the outcome it produced.","description_format":"text","description_chars":4801,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Generative Image","Generative Video","AI Development Tools"],"lifecycle":[{"event":"open","at":"2026-10-07T01:04:09Z"},{"event":"close","at":"2026-10-24T01:47:40Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":212500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":null,"pay":{"stated_usd_annual":225000,"is_top_pay":true},"html_url":"https://alion.io/job/comfy-org-customer-success-manager-creative-ai","json_url":"https://alion.io/job/comfy-org-customer-success-manager-creative-ai.json","meta":{"generated_at":"2026-10-25T14:39:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14543},"rest":"https://alion.io/mcp/rest/get_company?id=14543"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcomfy-org-customer-success-manager-creative-ai"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcomfy-org-customer-success-manager-creative-ai"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcomfy-org-customer-success-manager-creative-ai"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/comfy-org-customer-success-manager-creative-ai\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcomfy-org-customer-success-manager-creative-ai"}]}