# IT Support Engineer

Description We are looking for a dedicated Tier-2 IT Support Engineer based in the Singapore office to support the Singapore site and APAC users. The role delivers timely, professional IT support aligned with Cellebrite policies and SLAs - hardware break/fix, AV, onboarding/offboarding, imaging, and ticket handling through the client ITSM system. Responsibilities: Hardware break/fix for laptops, accessories, and other IT equipment AV support for conference rooms Maintenance of workstations (docking stations, screens, cables) Basic maintenance of the network room (with client-provided instructions) Onboarding and offboarding of employees IT equipment inventory stocktaking Preparation and imaging of laptops for local stock; upkeep of spare laptops Handling IT support tickets via the client ITSM system Participation in Tier-2 IT support team meetings and training Daily service reporting (ticket volumes, SLA performance, surveys), monthly inventory reconciliation, onboarding/offboarding checklists Requirements Must-have skills: Hardware troubleshooting & break/fix - laptops, accessories, docking stations, screens, cables, imaging ITSM / ticketing & SLA handling (client ITSM system, dai

- **Id**: 3815231
- **Url**: <https://alion.io/job/comm-it-it-support-engineer>
- **Role**: Support
- **Role family**: Support
- **Employment type**: full_time
- **Work mode**: hybrid
- **Hiring geo confidence**: explicit
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-05T12:44:15Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-07T04:45:31Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 1818
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: IT Consulting & Digital Transformation, IT Outsourcing & Dedicated Teams, Custom Software Development, Cloud Consulting & Migration

## Company

- **Id**: 2313062
- **Name**: Comm-IT
- **Domain**: comm-it.com
- **Url**: <https://alion.io/company/comm-it-com>
- **Size band**: 11-50
- **Is staffing agency**: no
- **Employer type**: services
- **Is intermediary**: no
- **Ats vendor**: Comeet

### Truth index

- **Grade**: B
- **Score**: 77
- **Open postings**: 11
- **Ghost share**: 0
- **Stale share**: 0.909
- **Repost share**: 0
- **Time to fill p50 days**: 24
- **Computed at**: 2026-11-07T05:47:08Z

## Technologies

- **ITSM** — Optional: no
- **Okta** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Hiring locations

- **Singapore** — Iso: SG; Kind: country

## Lifecycle

- Event: open; At: 2026-11-05T15:47:11Z

## Liveness

- **Score**: 63
- **Band**: ok
- **Label**: Likely open
- **P open**: 1
- **P active**: 0.632
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 24
- **Reasons**: conf:1, stale_co, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

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Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.