{"id":2919226,"url":"https://alion.io/job/comm-it-junior-customer-success-manager","title":"Junior Customer Success Manager","company":{"id":2313062,"name":"Comm-IT","domain":"comm-it.com","url":"https://alion.io/company/comm-it-com","size_band":"11-50","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Petah Tikva, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":71000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"HubSpot","optional":false},{"name":"Jira","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"SIEM","optional":false},{"name":"Git","optional":true}],"status":"live","first_seen_at":"2026-10-20T10:52:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T05:15:17Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Description\nWe are seeking a Junior Customer Success Manager with a strong interest incybersecurity and DevOps services. This hybrid role combines client-facing relationship management with hands-on support of sales operations. You will help ensure the success of our B2B clients by guiding them through onboarding, adoption, and support, while also contributing to the operational efficiency of our sales and service delivery teams.\nKey Responsibilities:\nSupport onboarding and implementation for clients using our cybersecurity or DevOps services (e.g., SOC-as-a-Service, Compliance, CI/CD pipelines, cloud security, SIEM/SOAR).\nAct as a trusted point of contact for junior-level technical and business users.\nMonitor customer health scores and flag risks proactively.\nAssist in coordinating service delivery with technical teams (e.g., security analysts, DevOps engineers).\nGather client feedback and contribute to continuous service improvement.\nMaintain and update CRM records (e.g., HubSpot, Salesforce), ensuring accurate tracking of opportunities, renewals, and upsell paths.\nSupport proposal preparation, quote management, and contract tracking for cybersecurity and DevOps solutions.\nGenerate and maintain reports on customer lifecycle KPIs (onboarding progress, renewals, churn, satisfaction).\nCoordinate internally with Finance, Legal, and Operations to streamline the deal and support lifecycle.\nDocument and refine processes that support scalable growth and retention.\nRequirements\nQualifications:\n1-2 years of experience in customer success, technical account management, or sales -preferably in a cybersecurity or DevOps environment.\nBasic understanding of IT infrastructure, DevOps pipelines, cloud platforms (AWS, Azure), or security principles.\nFamiliarity with CRM and support tools (e.g., HubSpot, Jira, ServiceNow).\nStrong communication, documentation, and time management skills.\nAnalytical mindset with attention to detail and eagerness to learn.\nPreferred Qualifications:\nExposure to cybersecurity services (SOC, MDR, NDR, SIEM, endpoint protection).\nUnderstanding of DevOps tools and processes (Git, CI/CD, containers, infrastructure as code).\nExperience in a B2B technology or 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