{"id":1119945,"url":"https://alion.io/job/commandlink-billing-collections-specialist-2","title":"Billing & Collections Specialist","company":{"id":673525,"name":"CommandLink","domain":"commandlink.com","url":"https://alion.io/company/commandlink","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":128000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":302},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Claude","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-22T14:16:28Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-11-05T09:48:46Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"About Command|Link\nCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.\nLearn more about us here!\nThis is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin\nAbout your new role:\nCommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections, and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.\nKey Responsibilities:\nPromote company core values and foster positive relationships with customers.\nManage billing email inbox, including responding to customer billing inquiries and change requests.\nProcess and post paper checks, deposits, and electronic payments.\nManage service disconnects, customer success, and billing cases within the CommandLink Platform.\nMonitoring overdue accounts and conduct proactive collection calls as necessary.\nManage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles.\nApply credit risk data from Creditsafe and Dun & Bradstreet (D&B) reporting tools to collections strategy and account management decisions.\nManage collections escalations including coordination with outside collection agencies and legal teams as needed.\nLeverage AI tools including Claude to automate billing workflows, generate payment and invoice snapshots, improve case documentation, and increase team efficiency.\nTrack and report on customer billing, cases, and payment activity, identifying trends and risks.\nAnalyze billing and collections procedures, identify opportunities for continuous improvement.\nDocument billing and collections processes to support team training and scalability.\nTakes on additional responsibilities and projects as needed to support the success of the team and organization.\nWhat you'll need for success:\nAssociate’s degree in Finance, Accounting, or similar field or 3-5 years of related experience billing and collections.\nStrong understanding of billing and collections policies and procedures.\nExperience working with a telecom and/or IT services company preferred.\nExperience with processing circuit and service disconnect requests.\nExperience working with billing systems, NetSuite, and/or other similar platforms.\nFamiliarity with credit reporting and risk tools such as Creditsafe or Dun & Bradstreet preferred.\nExperience using AI tools such as Claude or similar platforms to improve workflow efficiency preferred.\nProficient in Microsoft Excel; ability to manipulate and analyze data sets.\nExcellent written and verbal communication skills.\nStrong conflict-resolution and problem-solving skills.\nExceptional attention to detail.\nStrong time management skills with the ability to prioritize and multitask.\nTeam player with respect for colleagues and customers with a collaborative mindset.\nWillingness to assist with additional tasks if/when the need arises.\nAbility to embrace and recommend change and provide new ideas.\nPassion for fast-paced, rapid growth, startup environment.\nAbility to work US Eastern hours preferred\nWhy you'll love life at Command|Link\nJoin us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?\nRoom to grow at a high-growth company\nAn environment that celebrates ideas and innovation\nYour work will have a tangible impact\nGenerous Medical, Dental, and Vision coverage for full-time employees\nFlexible time off \n401k to help you save for the future\nFun events at cool locations\nFree DoorDash lunches on Fridays\nEmployee referral bonuses to encourage the addition of great new people to the team\nCommandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.\nAt CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.\nAI tools are used only to assist in the evaluation process - they do not make final hiring decisions. 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