{"id":3118454,"url":"https://alion.io/job/commandlink-it-support-specialist","title":"IT Support Specialist","company":{"id":673525,"name":"CommandLink","domain":"commandlink.com","url":"https://alion.io/company/commandlink","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Windows","optional":false},{"name":"Google Workspace","optional":true}],"status":"live","first_seen_at":"2026-10-22T17:25:29Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T13:06:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Command|Link\nCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.\nLearn more about us here!\nThis is a 100% remote position\nAbout the Role\nWe’re looking for an IT Support Specialist to join our globally distributed team. In this role, you’ll be the go-to person for supporting employees across all aspects of IT - from resolving helpdesk tickets to managing device setup and administration.\nWhile this is an international position, you’ll be expected to align your working hours with U.S. time zones to support our team effectively.\nKey Responsibilities\nProvide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support.\nSet up and configure laptops for new hires, ensuring security, compliance, and readiness from day one.\nManage and support Microsoft Intune for device and application management.\nAdminister and monitor Pulseway for proactive system management and support.\nTroubleshoot and resolve issues across both MacOS and Windows environments.\nResolve software, hardware, and network issues quickly and efficiently.\nDocument issues, resolutions, and best practices to improve support processes.\nCollaborate with global colleagues to ensure consistent IT standards and practices.\nWhat You’ll Need\n3+ years of experience in IT support or helpdesk roles.\nStrong background in troubleshooting hardware, software, and networking issues.\nHands-on experience supporting both MacOS and Windows environments.\nExperience with Microsoft Intune administration.\nExperience with Pulseway or similar remote monitoring/management tools.\nExcellent communication skills, with the ability to support users remotely across time zones.\nAbility to work independently while aligning with U.S. business hours.\nA proactive, customer-focused mindset with strong problem-solving skills.\nNice to Have\nExperience supporting SaaS environments (e.g., Microsoft 365, Google Workspace).\nFamiliarity with onboarding/offboarding processes in distributed teams.\nIT certifications (CompTIA, Microsoft, Apple, etc.).\nWhy you'll love life at Command|Link\nJoin us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?\nRoom to grow at a high-growth company\nAn environment that celebrates ideas and innovation\nYour work will have a tangible impact\nFlexible time off \nFun events at cool locations\nEmployee referral bonuses to encourage the addition of great new people to the team","description_format":"text","description_chars":3378,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible time off"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Service & Asset Management","Managed Network Services","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-22T23:15:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:2","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/commandlink-it-support-specialist","json_url":"https://alion.io/job/commandlink-it-support-specialist.json","meta":{"generated_at":"2026-10-23T14:11:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21217,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673525},"rest":"https://alion.io/mcp/rest/get_company?id=673525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommandlink-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommandlink-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommandlink-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commandlink-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommandlink-it-support-specialist"}]}