{"id":1150856,"url":"https://alion.io/job/commandlink-project-manager-service-delivery-2","title":"Project Manager, Service Delivery","company":{"id":673525,"name":"CommandLink","domain":"commandlink.com","url":"https://alion.io/company/commandlink","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":178000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"closed","first_seen_at":"2026-09-21T22:52:06Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-11-06T18:21:44Z","board_verified":false,"closed_at":"2026-11-06T18:21:44Z","days_open":45,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":45},"description":"About Command|Link\nCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.\nLearn more about us here!\nThis is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin\nRole Overview:\nAs a Project Manager within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services. Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience. This role requires effective communication, project management skills, and a deep understanding of telecommunications services.\nKey Responsibilities:\nOwn and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.\nCoordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.\nRegularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle\nHandle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.\nDocument dependencies and priorities clearly for efficient project execution.\nUtilize hands-on delivery experience to drive successful outcomes for each project.\nDemonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.\nTakes on additional responsibilities and projects as needed to support the success of the team and organization.\nQualifications:\nMinimum of 5 years experience in the telecommunications industry\nMinimum of 5 years of experience in Service Delivery and/or Project Management\nHands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers\nAbility to document dependencies and priorities clearly \nProficient in effectively managing third-party resources\nWhy you'll love life at Command|Link\nJoin us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?\nRoom to grow at a high-growth company\nAn environment that celebrates ideas and innovation\nYour work will have a tangible impact\nGenerous Medical, Dental, and Vision coverage for full-time employees\nFlexible time off \n401k to help you save for the future\nFun events at cool locations\nFree DoorDash lunches on Fridays\nEmployee referral bonuses to encourage the addition of great new people to the team\nCommandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.\nAt CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.\nAI tools are used only to assist in the evaluation process - they do not make final hiring decisions. 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