{"id":1971205,"url":"https://alion.io/job/commandlink-staff-software-engineer-alerting-platform-2","title":"Staff Software Engineer, Alerting Platform","company":{"id":673525,"name":"CommandLink","domain":"commandlink.com","url":"https://alion.io/company/commandlink","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":165000,"max_usd":302000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1252},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Anomaly Detection","optional":false},{"name":"Apache Kafka","optional":false},{"name":"ITSM","optional":false},{"name":"LLM","optional":false},{"name":"OpenSearch","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Python","optional":false},{"name":"CI/CD","optional":true},{"name":"Flink","optional":true},{"name":"Memgraph","optional":true},{"name":"osquery","optional":true}],"status":"live","first_seen_at":"2026-10-06T18:17:24Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-11T21:25:16Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About Command|Link\nCommand|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.\nLearn more about us here!\nThis is a remote position open to candidates residing in the following states: Alabama, Arizona, Arkansas, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin\nAbout your new role:\nCommand|Alert is CommandLink's signal-processing core: the engine that turns raw security, monitoring, and customer-defined telemetry into alerts customers actually trust. Alert fatigue and noise are the top complaint across every competitor in this space, and this role exists to make sure our alerts are the ones people don't tune out.\nAs a Staff Software Engineer on Command|Alert, you'll operate across the two to three teams that touch alerting, from rule evaluation and anomaly detection through delivery and downstream notification. You'll drive the org's most consequential decisions on how the correlation and alerting engine is architected, dive into whichever team or project needs your depth, and balance near-term reliability work with the long-term technical foundation the product is built on.\nThis is a role for someone who reasons fluently across data: taking in security tooling, monitoring telemetry, syslog, OpenTelemetry, and L2-L4 network protocols, deriving real network and system topologies and the dependencies between them, and using that context to make LLM-driven reasoning over correctness, troubleshooting, and remediation actually work.\nKey Responsibilities:\nSet the architecture for how Command|Alert evaluates rule-based thresholds, ML anomaly scores, and correlation logic to produce high-fidelity alerts, across both global alerts we define and alerts customers define themselves.\nOwn the reliability of the alerting pipeline end to end: from OpenSearch alert evaluation through Kafka delivery via OpenSearch callbacks to downstream notification, including idempotency guarantees and soak-tested behavior under sustained load.\nDrive the correlation strategy that turns diverse sources (security tooling, monitoring telemetry, syslog, OpenTelemetry, L2-L4 network protocols) into usable network and system topologies and their dependencies, and make that context usable for LLM reasoning over investigations and remediation.\nLay the technical groundwork for generating alert definitions from the normalized data model using LLMs.\nJump into any team or workstream across Command|Alert that needs architectural guidance, unblocking others and raising the bar on how the system is built.\nBalance strategic bets (new correlation and detection capability) against the long-term foundation the alerting engine needs to hold up at scale.\nMentor engineers across the teams you touch, and represent Command|Alert's technical direction to stakeholders outside engineering.\nTakes on additional responsibilities and projects as needed to support the success of the team and organization.\nWhat you'll need for success:\nRequired\nDemonstrated experience designing, building, or operating high-reliability alerting or notification systems in production, including running rule-based and ML-based detection logic against real traffic at scale.\nStrong Kafka experience, particularly producing and consuming event streams for downstream delivery.\nA working command of telemetry and protocol data: security tooling output, monitoring telemetry, syslog, OpenTelemetry, NetFlow or sFlow, SNMP, ICMP, and firewall logs, and the ability to turn that data into real network and system topologies and dependency maps.\nA track record building or operating systems where webhook reliability, idempotency, and delivery guarantees under load are non-negotiable.\nRecognized mastery of Go and/or Python, with range across container orchestration and a multi-cloud footprint.\nA demonstrated ability to make org-level architecture and technology calls, not just execute within one.\nNice to Have\nExperience with Temporal or a comparable workflow orchestration platform.\nExperience using LLMs to reason over structured system or network data for troubleshooting, remediation, or investigation workflows.\nFamiliarity with stream processing frameworks like Flink, Protocol Buffers for service contracts, or Argo and Spacelift for CI/CD and infrastructure as code.\nFamiliarity with Memgraph or another graph store for topology data.\nBackground with osquery, Steampipe, or similar endpoint and cloud inventory tooling.\nExperience operating in a multi-tenant, cloud-native environment with secrets management and TLS at scale\nWhy you'll love life at Command|Link\nJoin us at CommandLink, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact?\nRoom to grow at a high-growth company\nAn environment that celebrates ideas and innovation\nYour work will have a tangible impact\nGenerous Medical, Dental, and Vision coverage for full-time employees\nFlexible time off \n401k to help you save for the future\nFun events at cool locations\nFree DoorDash lunches on Fridays\nEmployee referral bonuses to encourage the addition of great new people to the team\nCommandlink hires individuals in a number of geographic regions and the pay ranges listed reflect the cost of labor across these regions. The base pay for this position as displayed at the bottom of the job description is a range based on our lowest geographic region, up to our highest geographic region. Pay is based on location among other factors, such as skill-set, experience, and qualifications held.\nAt CommandLink, we’re committed to creating a fair, consistent, and efficient hiring experience. As part of our process, we use AI-assisted tools to help review and analyze applications. These tools support our recruiting team by identifying qualifications and experience that align with the requirements of each role.\nAI tools are used only to assist in the evaluation process - they do not make final hiring decisions. 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