{"id":1650221,"url":"https://alion.io/job/commerce-bank-customer-service-representative-collections","title":"Customer Service Representative - Collections","company":{"id":1804473,"name":"Commerce Bank","domain":"commercebank.com","url":"https://alion.io/company/commerce-bank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kansas City, United States","Saint Louis, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-04T00:00:00Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-29T14:35:24Z","board_verified":true,"closed_at":null,"days_open":56,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":56},"description":"About Working at Commerce\nBuilding a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.\nHere, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.\nCreating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.\nCompensation Range\nHourly: $18.00 - $20.50 (Amount based on relevant experience, skills, and competencies.)About This Job\nThe Collector contributes to the Bank’s ongoing goal of maintaining low delinquency and low gross losses on current Bankcard accounts. The Collector is a critical position in the bank that is responsible for helping customers understand their financial obligations and help to prevent or limit potential losses to the bank. You’ll be responsible for consumer and corporate credit cards, secured and unsecured loans, and real estate open and closed-ended loans.\nThis is a very important position that can have a huge impact on the Bank’s bottom line. You’ll need to be a helpful, clear communicator who is empathetic to our customers yet firm in making sure they live up to their obligations. This is a fast paced job so you’ll need to able to perform in an independent, resourceful manner and show a high degree of problem-solving skill. If this sounds like you, we’d love to talk.\nEssential Functions\nCollect on low-risk accounts to minimize the Bank’s 30+ delinquency rate. Business need may dictate assignment to varying levels of collections\n\nAssist the consumer in a professional and empathetic manner to interpret their financial situation, reason for delinquency, and provide guidance to limit loss to the bank\n\nNegotiate repayment options by asking questions and offering applicable solutions\n\nHandle incoming and outgoing calls to customers with current and past due accounts, and leave messages as necessary\n\nProvide proper documentation and account maintenance while maintaining and acceptable level of quality assurance and productivity\n\nPerform other duties as assigned\n\nWork Schedule\nMonday - Thursday 8:00am- 7:00pm; Friday 8:00am - 5:00pm, Saturday 8:00am- 12:00pm\n\nWeekly flexible prime-time hours required (3:00pm-7:00pm Monday - Thursday, Friday afternoon 1:00pm-5:00pm, or Saturday 8:00am-12:00pm)\n\nWork Location\n\"Moments that Matter!\" At Commerce Bank, we believe our team members are in tune with the needs of their respective role and professional enough to know when they should be in-person. This role is categorized as hybrid/flexible; meaning, a team member may work remotely from home except for those \"moments that matter\" and should live within a 3-hour radius of the Kansas City or St. Louis Commerce Bank locations.\nKnowledge, Skills & Abilities Required\nGeneral understanding of collection management software, such as TSYS, SHAW, DM9, etc.\n\nFamiliarity with inbound/outbound/blendeddialing environment\n\nExcellent customer service skills\n\nAbility to maintain a high degree of confidentiality\n\nMotivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities\n\nInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills\n\nAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values\n\nBasic level proficiency with Microsoft Word, Excel and Outlook\n\nEducation & Experience\nHigh School Diploma or equivalent combination of education and experience required\n\n1+ year customer service experience required\n\nCollections experience preferred\n\nRemote Schedule: Work primarily from home\n*Must be eligible to work in the U.S. without sponsorship now or in the future\n**Level of role is determined by knowledge, experience, skills, abilities, and education\n***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Collector I & II job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00 to $20.50 per hour.\nMust be eligible to work in the US without sponsorship now or in the future.\nThe candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. 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