{"id":1739835,"url":"https://alion.io/job/commerce-bank-customer-service-representative","title":"Customer Service Representative","company":{"id":1804473,"name":"Commerce Bank","domain":"commercebank.com","url":"https://alion.io/company/commerce-bank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Louis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-02-12T00:00:00Z","employer_posted_date":"2026-02-12","last_verified_at":"2026-10-14T14:37:12Z","board_verified":true,"closed_at":null,"days_open":245,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":245},"description":"About Working at Commerce\nBuilding a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.\nHere, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.\nCreating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.\nCompensation Range\nHourly: $18.00 - $22.10 (Amount based on relevant experience, skills, and competencies.)About This Job\nThe Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.\nHow we’ll support you:\nTraining and one-on-one coaching from our Leadership team who is invested in your success.\n\nOngoing professional development to deepen your skills.\n\nBuilding your career through our defined career path or by exploring new opportunities.\n\nContinuous learning opportunities, such as core banking products, services, processes and Commercecultureconcepts.\n\nGrowing your network to maximize your professional and personal development through our employee resource groups.\n\nWhat we offer:\nBenefits - Medical, Dental, Vision, Health Savings, Flexible Spending Accountsand more!\n\n401(k) and retirement education resources\n\nFlexible schedules\n\nPaid banking holidays, vacation, sick and personal time\n\nEmployee discounts and tuition reimbursement\n\n2nd Shift differential for evening schedules\n\nPay differential for proven Spanish/English speaking bilingual associates\n\nPaid trainingfor4 weeks (must be able to attend)\n\nEssential Functions\nProvide a high level of customer service and support to external customers\n\nSupport inquiries received via live chat, email or telephone\n\nAuthenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed\n\nResearch information and complete data entry to note customer interaction results\n\nIdentify and escalate appropriate requests\n\nRemain current with product knowledge and administrative requirements through training\n\nPerform other duties as assigned\n\nWork Schedule:\nWork Schedule is between 11:30am - 8:00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.\n\nKnowledge, Skills & Abilities Required\nBasic product knowledge\n\nBasic ability to explain bank policies, procedures and/or regulations\n\nBasic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate\n\nAbility to maintain a high level of customer satisfaction\n\nAbility to meet department efficiency and quality standards within 90 days\n\nAbility to establish quick rapport with customers, actively listen, respond promptly with correct information\n\nAbility to work in a high paced environment and maintain stable performance\n\nAbility to maintain a high degree of confidentiality\n\nAbility to complete and pass new hire quizzes and exam\n\nMotivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities\n\nInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills\n\nAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values\n\nIntermediate level proficiency with Microsoft Word, Excel and Outlook\n\nEducation & Experience\nHigh school diploma or GED or equivalent combination of education and experience required\n\n1+ year related customer service experience required\n\n1+ years of call center and/or financial service preferred\n\n**Customer Care Associate level will be determined based upon experience**\n***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.This compensation range is for the Customer Care Associate I, II or Senior level job and contemplates a wide range of factors that are considered in determining most appropriate job level andmaking compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has notbeen adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $18.00to $22.10 per hour. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.\nThe candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.\nLocation: 1045 Executive Pkwy, St. Louis, Missouri 63141Time Type:\nFull time","description_format":"text","description_chars":5837,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Education assistance","Flexible schedule","Life insurance","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-03T02:21:15Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.079,"p_room":0.28,"age_days":245,"expected_fill_days":20,"reasons":["conf:15","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/commerce-bank-customer-service-representative","json_url":"https://alion.io/job/commerce-bank-customer-service-representative.json","meta":{"generated_at":"2026-10-15T19:07:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1804473},"rest":"https://alion.io/mcp/rest/get_company?id=1804473"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommerce-bank-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommerce-bank-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommerce-bank-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commerce-bank-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommerce-bank-customer-service-representative"}]}