{"id":2633510,"url":"https://alion.io/job/commitent-watch-team-supervisor","title":"Watch Team Supervisor","company":{"id":4421978,"name":"Commitent","domain":"commitent.com","url":"https://alion.io/company/commitent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"IAM","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-15T16:55:56Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:13:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nCommIT Enterprises, Inc. is seeking a Watch Team Supervisor to join the team in Kansas City, MO. The Watch Team Supervisor is responsible for leading a team of analysts providing 24x7x365 real-time monitoring, analysis, and event/incident response for the Client’s Enterprise Network. In addition to core watch operations, the Supervisor oversees and coordinates the team's weekend operational expansion, which includes providing Service Desk support to both internal and external customers.\nThe Supervisor coordinates directly with client leadership to align priorities, manages support coverage, ensures efficient ticket handling/workflow, and provides technical guidance, training, and mentorship to team members. The ideal candidate will drive the team’s utilization of IT service management (ITSM) and event monitoring tools (such as BMC Remedy, SolarWinds, and HP event management systems) to maintain continuous mission readiness, resolve complex incidents, and deliver executive-level briefings.\nResponsibilities\nYour essential job functions will include but may not be limited to-\nMonitor, detect, and take immediate action on events and incidents as they occur on the network, identifying problems and initiating corrective actions.\nOversee and assist the team in executing weekend Helpdesk support via phone, web-interface, email, and in-person interactions for both unclassified and classified services.\nManage the entire lifecycle of service requests, including incident detection, triage, escalation, troubleshooting, verification, and closure.\nCollaborate with client IT teams to escalate complex technical issues, acting as a key escalation point for network, server, and application incident support.\nVerify resolution with customers before closing tickets, ensuring comprehensive Post-Incident Reports are generated when service outages occur.\nMaintain daily turnover logs, compile weekly/monthly service desk metrics, and publish historical performance data on government-designated sites.\nServe as an action officer and provide executive-level Watch Team briefings and Situation Reports on behalf of the client as needed.\nEnsure Watch Team personnel are properly trained and up to date on Battle Staff procedures.\nSupervisory Duties\nCoordinating with client leadership to identify priorities and ensure team priorities are aligned accordingly.\nSupervise, mentor, and lead the Battle Team Watch Analysts, offering technical guidance, training, and constructive performance feedback.\nCoordinate support coverage and ensure proper daily support is available.\nMonitor job queues and ensure that all tasks are completed efficiently and in a timely manner. Ensure efficient ticket handling and consistent workflow.\nAccess workflows and tasks, identify areas for improvement, and provide those recommendations to the client.\nIdentify solutions when issues arise. Mediate conflicts between team members and help find middle ground.\nProvide weekly reports to the Program Manager in accordance with support requirements.\nProvide input to monthly reports in accordance with support requirements.\nEvaluate team members’ performance, offer constructive feedback, and address any issues that arise.\nAssist with reviewing and assessing qualifications of potential candidates.\nQualifications\nRequired Experience, Certifications, and Education:\nRequired Certifications: IAM Level I (CAP, CND, Cloud+, GSLC, or Security+ CE, HCISPP)\nAt least 5 years of demonstrated experience working on an operations staff, assisting the Watch Team Lead in gathering information, tracking incidents, and assisting with reports as required.\nBackground in IT business processes and cyber incident response.\n5 Years related Watch Analyst experience.\nProficiency with ITSM tools such as BMC Remedy, SharePoint, and event management systems.\nKnowledge of troubleshooting methodologies for networking, servers, and applications.\nAbility to work in a high-pressure, 24x7x365 shift-based environment.\nStrong analytical and problem-solving skills.\nGood communication and interpersonal skills\nAbility to follow policies and procedures\nFamiliarity with the ITIL v4 framework (ITIL v4 Foundation certification desired).\nExperience working directly with military leadership in an operational capacity.\nExperience with Remedy ticketing system.\nWork Schedule:\n0600-1400 Mon-Fri\nPhysical Demands and Work Environment:\nEnvironmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages.\nStrength Demands: 10 lbs. maximum lifting, occasional lift/carry of small articles.\nPhysical Requirements: Occasionally required to stand; frequently required to walk and sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.\nSecurity Requirements:\nTop Secret (SCI eligibility required)\nSalary:\nThe anticipated salary range for this position is $80,000 - $100,000 annually. Final compensation will be determined based on job-related factors, including the candidate’s relevant work experience, education, professional certifications, technical skills, required security clearance level, geographic location, and overall qualifications. The posted range reflects the company’s good-faith expectation for this position at the time of posting.\nAbout CommIT Enterprises:\nEstablished in 2001, CommIT is a Certified Veteran-Owned Small Business (CVOSB) providing innovative technical engineering and data science services. Our enterprise systems support includes the Department of Defense’s (DoD) GCSS-MC, CAC2S, TBMCS-MC, and the Department of Veteran’s Affairs’ (VA) telehealth communications. We offer acquisition management, systems engineering, Agile software development, cloud management, IT modernization, data analytics, cybersecurity, and training, including leading-edge DevSecOps, automated testing, and mobile application development.\nEqual Opportunity Employer:\nCommIT Enterprises, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.","description_format":"text","description_chars":6828,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T16:55:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-16T02:20:09Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":false},"html_url":"https://alion.io/job/commitent-watch-team-supervisor","json_url":"https://alion.io/job/commitent-watch-team-supervisor.json","meta":{"generated_at":"2026-10-16T02:20:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421978},"rest":"https://alion.io/mcp/rest/get_company?id=4421978"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommitent-watch-team-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommitent-watch-team-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommitent-watch-team-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commitent-watch-team-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommitent-watch-team-supervisor"}]}