Customer Service Representative - Footscray

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Monday to Friday 9l.30am-1.30pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As a Customer Service Representative in ourFootscray Branchyou’llbe:

• Responding to customers transactional banking needs, delivering a seamless customer experience

• Processing transactions including deposits, withdrawals, bank cheques, transfers &CommFX

• Completing financial health checks to assess customers’ needs,identifyany changes or needs for specific products or services

• Assisting with Cash/ATM procedures

• Educating anddemonstratingof our in-branch technology and digital banking options for customers

• Adhering to the Bank’s processes and procedures, including accurately reconciling transactions, reviewing customers’ financial positions & championing our strong risk culture

We’reinterested in hearing from people who have:

• A genuine passion for Customer Service and are looking to kick-start your career in Banking with this entry-level position

• A genuine interest in improving the financial wellbeing and lives of our customers

• The ability to ask the right questions, respond to customers’ needs and refer them to the relevant team membersin order tobetter serve their needs

• Excellent communication skills & willingness to contribute to a collaborative culture

• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

With us,you’llhelp customers make the right financial decisions and achieve their dreams.

If this role sounds like the perfectfitthenwe’dlove to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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