Senior Manager – Customer Analytics, Economics and Innovation Partnerships

Senior Manager - Customer Analytics, Economics and Innovation Partnerships

• Solve strategic growth challenges using data, economics and commercial insight
• Build intelligence that influences frontline teams, customers and senior leaders
• Join a newly created role with the freedom to define what great looks like

You are:

Someone who enjoys moving between data, insight and strategy. You can build the model yourself, challenge assumptions and turn complex analysis into recommendations that drive action.

We are:

A newly formed Specialist Sales & Client Solutions team within Industry Growth & Innovation, focused on helping our business banking teams better understand customers, markets and emerging opportunities.

Together we can:

• Build sharper insights, uncover new growth opportunities and help Australian businesses innovate and thrive.
• Bring your ambition and we'll help you grow, belong and shape what's next across one of the bank's most exciting growth portfolios.

Do work that matters: Grow. Belong. Shape what's next!

This is a rare opportunity to join a newly created team where you'll build the bridge between advanced analytics and strategic decision making.

Working across internal performance data, customer opportunities, market trends and competitor intelligence, you'll develop insights that help shape both frontline action and broader portfolio strategy.

Rather than inheriting a predefined roadmap, you'll have the freedom to explore new hypotheses, identify opportunities and influence how insights are used across the business.

See yourself in our team

Specialist Sales & Client Solutions sits within Industry Growth & Innovation, a newly created domain focused on helping CommBank strengthen its position in key growth sectors.

The team combines deep industry expertise, innovation partnerships and commercial insight to help customers navigate change and unlock opportunity. From innovation programs and ecosystem partnerships to market intelligence and customer growth strategies, we're focused on creating meaningful outcomes for businesses across Australia.

You'll join a high-performing team where curiosity, initiative and commercial thinking are valued, and where you'll have genuine opportunity to help shape the future direction of the function.

Key Responsibilities:

• Develop analytical models that identify growth opportunities across key industry portfolios
• Lead and drive bringing together multiple data sources to generate actionable customer, market and competitor insights
• Take ownership of translating complex analysis into compelling recommendations for executive and business stakeholders
• Strategically partner with frontline and leadership teams to improve targeting, pipeline visibility and decision making
• Explore emerging industry trends, innovation opportunities and market shifts
• Help build the insights capability underpinning a growing strategic portfolio
• Influence investment and growth priorities through evidence-based recommendations

We're interested in hearing from people who:

• Have experience in consulting, economics, analytics, strategy, data science or a related commercial insights discipline
• Enjoy being hands-on with data and are confident developing analytical models and working across complex datasets
• Can translate technical findings into clear business recommendations and strategic narratives
• Have experience influencing senior stakeholders through evidence-based insights
• Bring strong commercial acumen and curiosity about customer, market and industry trends
• Thrive in ambiguous environments where they can create structure, test ideas and build new capabilities

Why this opportunity stands out

• Newly created role with significant scope to shape direction and impact
• Exposure to strategic growth initiatives and innovation programs across the portfolio
• Opportunity to work with senior leaders on high-profile business priorities
• Access to a broad network spanning industry specialists, innovation partners and analytics teams
• Flexibility to combine strategic thinking with hands-on analytical work.

Working with us:

Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

**Apply NOW to live your best life, by doing your best work with us! **

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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