{"id":2634916,"url":"https://alion.io/job/commonwealth-dentistry-patient-coordinator","title":"Patient Coordinator","company":{"id":673436,"name":"Commonwealth Dentistry","domain":"commonwealth-dentistry.com","url":"https://alion.io/company/commonwealth-dentistry","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mechanicsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":81000,"period":"year","method":"role_country_seniority_unknown","sample_n":10823},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:12:52Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-21T06:22:00Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the role\nYou are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.\nWhat you will do\nGreet patients warmly, and manage check-in and check-out accurately and efficiently\nAnswer phones promptly and turn new patient calls into scheduled appointments\nBuild and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment lists\nConfirm upcoming appointments by phone and text to reduce no-shows\nMake sure every patient leaves with their next appointment scheduled\nVerify insurance eligibility and benefits before appointments, and explain coverage in plain language\nPresent treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they need\nCollect copays and balances at the time of service, and post payments accurately\nKeep patient records, forms, and account notes complete and accurate\nCoordinate with the clinical team so handoffs are smooth and nothing falls through the cracks\nProtect patient privacy and follow HIPAA requirements\nWhat we need from you\nReliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.\nPresence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.\nA good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.\nTeam first. You jump in without being asked, communicate openly, and help the whole office succeed.\nComfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.\nOwnership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.\nAttention to detail. Insurance, payments, and patient information are right the first time.\nProfessional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.\nQualifications\nAt least 1 to 2+ years of dental front office experience\nExperience verifying dental insurance and explaining benefits to patients\nExperience presenting treatment plans and collecting patient payments\nExperience scheduling and confirming appointments and managing a provider schedule\nWorking knowledge of dental terminology and procedure codes\nExperience with Denticon practice management software is a plus\nStrong phone, computer, and typing skills\n[Bilingual English/Spanish is a plus]\nPhysical requirements\nThe following are essential to this role and must be met with or without reasonable accommodation:\nSit or stand at a front desk workstation for extended periods\nUse a computer, keyboard, and multi-line phone throughout the shift\nSpeak and hear clearly to communicate with patients in person and by phone\nSee clearly at close range to read screens, forms, and insurance documents\nMove between the front desk, lobby, and operatories throughout the day\nLift and carry office supplies up to [15] pounds\nMaintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrances\nOur hiring process\nShort video interview you complete on your own time, then an in-office interview [and working interview]\nWe contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.\nOffers are contingent on satisfactory reference and background checks\nNew team members complete a 90-day introductory period\nWhat we offer\n[Medical, dental, vision / PTO / 401(k) ]","description_format":"text","description_chars":4019,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Dental Clinics"],"lifecycle":[{"event":"open","at":"2026-10-15T17:12:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/commonwealth-dentistry-patient-coordinator","json_url":"https://alion.io/job/commonwealth-dentistry-patient-coordinator.json","meta":{"generated_at":"2026-10-21T08:10:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11631,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673436},"rest":"https://alion.io/mcp/rest/get_company?id=673436"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommonwealth-dentistry-patient-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommonwealth-dentistry-patient-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommonwealth-dentistry-patient-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/commonwealth-dentistry-patient-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommonwealth-dentistry-patient-coordinator"}]}