{"id":1599179,"url":"https://alion.io/job/commscope-customer-support-representative","title":"Customer Support Representative","company":{"id":58508,"name":"CommScope","domain":"commscope.com","url":"https://alion.io/company/commscope","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17000,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":808},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-05T00:46:43Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"How You'll Help Us Connect the World:\nFollow established procedures to ensure effective and efficient operations within the Customer Service department.\nMonitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.\nManage orders from receipt through invoicing, leveraging supply chain capabilities and current status.\nResolve customer order issues using process knowledge and problem-solving skills.\nDevelop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.\nProvide product literature and documentation when appropriate.\nReport and manage daily metrics.\nHandle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.\nProvide support and backup assistance to peers.\nCommunicate with internal teams on order scheduling and potential issues.\nSet customer expectations and priorities for the supply chain.\nIdentify opportunities to improve efficiency and enhance customer satisfaction.\nSupport quality and warranty processes as needed.\nGuide customers toward higher revenue and margin products when appropriate.\nParticipate in ongoing training on products, processes, and business skills.\nMaintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.\nSupport and participate in overall business development activities.\nContinuously improve communication methods and tools.\nPerform other duties as required by business needs.\nRequired Qualifications for Consideration:\nGraduate with preferably 5+ years of relevant experience\nExperience in Order processing/Order management.\nSAP (SD) module.\nYou Will Excite Us If You Have:\nSAP (MM) experience is a good to have.\nHands on experience in MS Office.\nWhy CommScope:\nCommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.\nIf you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.","description_format":"text","description_chars":2521,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Mobile Networks","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-01T18:54:04Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.824,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/commscope-customer-support-representative","json_url":"https://alion.io/job/commscope-customer-support-representative.json","meta":{"generated_at":"2026-10-05T00:51:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1055,"day_limit":5000,"remaining_today":3945,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}