{"id":1987625,"url":"https://alion.io/job/communicate-recruitment-crm-manager","title":"CRM Manager","company":{"id":3827513,"name":"Communicate Recruitment","domain":"communicate.co.za","url":"https://alion.io/company/communicate-finance","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":"jobmail.co.za","ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":61000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1107},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Braze","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":".NET","optional":true},{"name":"Angular","optional":true},{"name":"C#","optional":true},{"name":"C++","optional":true},{"name":"Java","optional":true},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-07T03:21:14Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T20:12:45Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":3,"flags":["repost"],"days_open":4},"description":"Expect opportunities that may include:\nDeveloping and executing CRM strategies aligned with business objectives and customer lifecycle goals\nManaging customer engagement programmes across email, SMS, push notifications, in-app messaging, and other digital communication channels\nDesigning and optimising automated customer journeys, segmentation strategies, and personalised campaigns\nAnalysing customer behaviour, campaign performance, and lifecycle metrics to identify opportunities for optimisation and growth\nDriving customer acquisition, retention, reactivation, loyalty, and customer lifetime value initiatives\nManaging CRM platforms and marketing automation systems to ensure efficient campaign execution and data integrity\nCollaborating with Marketing, Digital, Product, Sales, and Data teams to deliver integrated customer experiences\nConducting A/B testing on messaging, creative, offers, and customer journeys to improve campaign performance\nDeveloping dashboards and reporting frameworks to provide actionable insights to key stakeholders\nEnsuring CRM activities comply with data privacy regulations and industry best practices\nStaying up to date with CRM trends, customer engagement strategies, and marketing technology innovations\nJob Experience and Skills Typically Required:\nDiploma or Degree in Marketing, Business, Communications, Digital Marketing, Commerce, or a related field\nExperienceMinimum 5+ years of experience in CRM, Customer Marketing, Lifecycle Marketing, Retention Marketing, or Marketing Automation\nProven track record of developing and executing successful CRM and customer engagement strategies\nExperience managing customer segmentation, automated journeys, and personalised marketing campaigns\nExperience working with CRM and marketing automation platforms such as Salesforce Marketing Cloud, HubSpot, Braze, Klaviyo, Microsoft Dynamics, Adobe Campaign, or similar platforms\nExperience analysing campaign performance and customer data to drive continuous optimisation and commercial outcomes\nSkillsStrong knowledge of CRM strategy, customer lifecycle management, segmentation, and personalisation\nProficiency in CRM platforms, marketing automation tools, and campaign management\nStrong analytical skills with experience interpreting customer data, campaign performance, and retention metrics\nUnderstanding of customer journey mapping, audience segmentation, A/B testing, and campaign optimisation\nExcellent communication, stakeholder management, and cross-functional collaboration skills\nStrong attention to detail, project management, and problem-solving abilities\nExperience with SQL, Power BI, Tableau, Google Analytics, or other reporting and visualisation tools will be advantageous\nSalesforce, HubSpot, Braze, or other CRM platform certifications will be advantageous\nApply now!\nConnect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.\nLet us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.\nI also specialise in recruiting in the following: Digital Marketing, Performance Marketing, Paid Media, PPC Specialists, Google Ads Specialists, Social Media Advertising, Growth Marketing, Digital Campaign Management, Marketing Analytics, Programmatic Advertising, E-commerce Marketing, Demand Generation\nIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. 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