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Log, manage, and escalate support tickets where required while delivering a high standard of customer service. Assist with troubleshooting Windows, Microsoft 365, hardware, software, and basic network-related issues.\nSkills & Experience:\nStrong customer service and communication skills\nExcellent written and spoken English\nSolid understanding of Windows operating systems\nBasic knowledge of Microsoft 365 applications and services\nAbility to diagnose and troubleshoot common IT issues\nExposure to ticketing systems (e.g. ServiceNow, Freshservice, Zendesk, Jira Service Management)\nExperience using remote support tools is advantageous\nStrong problem-solving skills and attention to detail\nAbility to work effectively in a fast-paced support environment\nRelevant IT qualification, certification, or equivalent experience preferred\nQualification:\nCompTIA A+ Certification\nCompTIA Network+ Certification\nRelevant IT Diploma, Degree, or equivalent technical qualification advantageous\nMicrosoft certifications beneficial\nExposure to Active Directory and user account administration\nBasic networking knowledge (DNS, DHCP, TCP/IP)\nExperience supporting desktop, laptop, and mobile devices\nPrevious experience in an IT helpdesk or service desk environment\n Connect with us on www.communicate.co.za and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.\nLet us assist you with your IT careers. 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