{"id":1155462,"url":"https://alion.io/job/community-action-house-guest-services-associate-bilingual","title":"Guest Services Associate, Bilingual","company":{"id":6836,"name":"Community Action House","domain":"communityactionhouse.org","url":"https://alion.io/company/community-action-house","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Holland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":17,"max":19,"currency":"USD","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-09-23T19:33:44Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T21:40:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a Guest Services Associate, you'll be responsible for creating a Radically Welcoming and Guest-Centered experience for every guest who visits Community Action House. You'll often serve as the first point of contact for guests, visitors, volunteers, and community members while supporting daily operations at our Food Club & Opportunity Hub.\nYou'll help guests register for Food Club memberships, provide internal and external referrals, answer phones, distribute diapers and infant formula, and ensure our front desk and guest spaces remain welcoming and organized. This position plays an essential role in supporting our programs by providing outstanding customer service while helping guests access resources with dignity and compassion.\nWe are looking for kind, organized team members who thrive in a fast-paced environment, enjoy helping others, and have the ability to make thoughtful decisions while delivering exceptional guest service and living Our Values.\nAs a part-time position, this position offers a consistent schedule of at least 23 hours, and no more than 29 hours in the event that there is a need for additional coverage.\nWe are targeting candidates available for this schedule:\nSaturdays: 9:30-2:00 pm with one Saturday off a month \nMonday: 12:00 pm - 5:00 pm\nWednesday: 12:00 pm - 5:00 pm\nFriday: 8:30 am - 5:00 pm\nResponsibilities & Essential Duties\nCreate and maintain a Radically Welcoming and Guest-Centered environment for Food Club and Opportunity Hub members, guests, and visitors.\nWelcome guests with kindness, professionalism, and respect while providing outstanding customer service.\nComplete day-to-day membership tasks, including guest intakes, membership registrations, renewals, and updates.\nAnswer incoming phone calls promptly, manage the voicemail system, and direct inquiries to the appropriate staff or program.\nConnect guests to Community Action House programs and provide appropriate internal and external referrals when needed.\nManage the Guest Services area, including the front desk, Opportunity Hub, coffee station, and reception spaces to ensure they remain organized, clean, and welcoming.\nBalance the cash drawer and accurately complete daily cash handling procedures.\nMonitor and manage diaper, wipes, and formula inventory and assist with distribution to guests.\nComplete daily opening and closing procedures according to established processes.\nProvide administrative support to ensure smooth day-to-day operations.\nWork collaboratively across departments to ensure guests receive exceptional service and support.\nOther duties as assigned.\nQualifications\nExcellent customer service skills with the ability to build positive relationships with guests from diverse backgrounds.\nIntegrity, a positive attitude, and a commitment to continuous improvement.\nA flexible, collaborative team player who enjoys working in a fast-paced environment.\nAbility to manage multiple priorities while maintaining attention to detail.\nStrong organizational and time management skills.\nComfortable using Google Workspace and general office technology.\nAbility to learn client management databases and other organizational systems.\nKnowledge of the greater Holland community and an understanding of the culture of poverty is preferred.\nExcellent written and verbal communication skills.\nAbility to develop trusting and professional relationships with guests, volunteers, and coworkers.\nWillingness to learn, adapt, and grow professionally.\nA high standard of integrity, accountability, and professionalism.\nDemonstrate a genuine passion for our mission and a commitment to upholding our team's values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, and One Team.\nEducation & Experience\nHigh School Diploma required; or equivalent years of experience in place of a diploma.\nNo prior experience required; customer service experience is preferred.\nNo supervisory experience required.\nValid driver's license (or ability to obtain).\nBilingual Spanish is required.\nPosition Details\nPosition Type: Part-time Regular\nOvertime Status: Non-Exempt\nReports To: Assistant Manager, Guest Services\nDirect Reports: None\nDepartment: Guest Services & Resource Navigation\nPrimary Location: Food Club & Opportunity Hub\nSupervision Received\nSpecific Direction: Receives detailed work instructions and guidance for performing day-to-day responsibilities. Supervisor monitors progress and provides coaching and feedback to ensure tasks are completed according to expectations.\nSupervisory Responsibilities\nNone: Does not have formal people leadership or supervisory responsibilities.\nPhysical Requirements\nFrequently work in a stationary position.\nFrequently move about the work area.\nOccasionally use hands and fingers to handle or feel objects.\nFrequently reach with hands and arms.\nFrequently bend, stoop, kneel, crouch, or crawl.\nContinuously use visual acuity and attention to detail.\nContinuously read and understand written information.\nContinuously operate a computer and standard office equipment.\nContinuously push, pull, and lift up to 20 pounds.\nOther Factors\nAccess to consistent and reliable transportation.\nEvening hours on a regular, pre-scheduled basis.\nWeekend hours on a rotating schedule.","description_format":"text","description_chars":5311,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-23T21:20:01Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":38000,"is_top_pay":false},"html_url":"https://alion.io/job/community-action-house-guest-services-associate-bilingual","json_url":"https://alion.io/job/community-action-house-guest-services-associate-bilingual.json","meta":{"generated_at":"2026-09-25T01:30:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1531,"day_limit":5000,"remaining_today":3469,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}