Resale Associate (part-time)

When you join this team, you’re not just working retail. You’re helping build a more connected, supported, and thriving community. From neighbors, for neighbors.

As a Resale Associate, you’ll be part of our Radically Welcoming team focused on serving our community. In a day as a Resale Associate, you might receive donations and thank donors, process goods for sale, merchandise items on the sales floor, help shoppers feel at home, cashier, or load purchased items.

This role is active, people-focused, and perfect for someone who loves variety in their day to day. This role also includes professional development opportunities. This includes monthly all staff meetings with the whole organization, monthly learning sessions, 1:1 development with your people leader, and growth opportunities within your role! We are looking for team members who Lead with Kindness and have a Contagious Commitment, interested in growing their career here.

Start Date: As soon as possible

Responsibilities & Essential Duties

• Cultivate relationships with donors, volunteers & guests.
• Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests while being able to change tasks quickly and as needed.
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines.
• Safely transport donated items to their designated locations within the store, including transportation of items up and down stairs.
• Achieve goals by completing daily, weekly, and monthly Store operation tasks.
• Contribute to a healthy, productive, and supportive work environment.
• Perform duties at various Community Action House locations.
• Collaborate with team members to achieve store objectives and improve efficiency.
• Promote Community Action House's mission and opportunities to give in-kind and financially.
• Communicate store policies with guests.
• Escalate guest complaints to an appropriate staff member or supervisor.
• Operate a point of sale (POS) system, count and handle cash, and ensure accuracy in transactions.
• Answer general questions about the Resale Store and Community Action House services and programs.
• Understand and comply with the policies and procedures of the Resale Store and Community Action House.
• Maintains the cleanliness and tidiness of all public and team-only spaces in the Resale Store.
• Other duties as assigned.

Qualifications

• Prior experience in retail or customer service is preferred.
• Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers.
• Familiarity with GSuite applications, including Google Docs, Sheets, Calendar, and Email.
• Ability to anticipate and fulfill customer needs.
• Ability to work effectively in collaboration with diverse groups of people.
• Ability to count and handle money.
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs.
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture.
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships.
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team.

Education & Experience

• No prior experience required
• No supervisory experience required
• High School Diploma required; or in place of a degree, equivalent years of experience
• Bilingual Spanish proficiency preferred

Position Details

Position Type: Part-time, Regular, 20 hours per week

Overtime Status: Non-Exempt

Reports To: General Manager, Resale

Direct Reports: none

Department: Resale Store

Primary Location: 650 Riley St, Holland MI, 49424, United States

Supporting Location: 694 Michigan Ave, Holland, MI 49423, United States

Compensation: $16.25 - 17.00 /hr

Supervision Received -Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations.

Physical Requirements

• Frequently work in a stationary position including prolonged standing
• Continuously move about the work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Frequently ascend/descend (stairs/ladder/etc.)
• Frequently bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand the written word
• Frequently operate a computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor
• Continuously ability to push, pull, and lift up to 30 pounds
• Frequently ability to push, pull, and lift up to 50 pounds

Other Factors

• Access to consistent and reliable transportation to each of our Community Action House locations.
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule