{"id":2464401,"url":"https://alion.io/job/community-integrated-care-2nd-line-technical-support-specialist","title":"2nd Line Technical Support Specialist","company":{"id":2249047,"name":"Community Integrated Care","domain":"communityintegratedcare.co.uk","url":"https://alion.io/company/communityintegratedcare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Widnes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:55:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-31T12:15:46Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"The opportunity and what makes Community Integrated Care a great place to work\nReady to take your IT support career to the next level?\nAt Community Integrated Care, technology plays a vital role in helping us deliver exceptional support services across England and Scotland. We're looking for a skilled and customer-focused 2nd Line Technical Support Specialist to join our IT team and help ensure our colleagues have the tools, systems and support they need to deliver life-changing work every day.\nThis is an exciting opportunity for an experienced IT professional who thrives on solving complex technical challenges, supporting users, and driving continuous improvement across a national organisation.\nThis is an office based role so the successful candidate will be based within an hours commute of our head office in Widnes.\nWhat is The Deal for you?\nFlexibility! You can work your full-time hours over 4 days and enjoy a long weekend or work over 5 days to accommodate your other commitments.\nBenefits: Retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.\nBest Lives Possible: You'll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives bolder \nDevelopment: We'll work with you to develop your career or to learn and experience new things. We're passionate about developing our people!\nDare to Learn: Access to our amazing online training platform where you can upskill taking a variety of courses and qualifications.\n Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you'll have the support available to lead an easier (financial) life.\nWho you’ll be supporting & more about the role:\nAs our 2nd Line Technical Support Specialist, you'll act as a key escalation point for complex IT issues, providing expert technical support across hardware, software, networking and Microsoft platforms.\nYou'll work closely with colleagues across the charity, supporting critical systems and helping to maintain a secure, reliable, and high-performing IT environment.\nWhat you'll be doing:\nDiagnosing and resolving complex hardware, software, network and connectivity issues.\nActing as an escalation point for 1st Line Support colleagues, providing technical expertise and mentoring.\nManaging and resolving high-priority incidents while delivering excellent customer service.\nConfiguring and deploying new hardware, user profiles, Microsoft 365 accounts and business applications.\nSupporting Active Directory, Windows environments, Microsoft 365, Teams and Outlook.\nInvestigating recurring technical issues, identifying root causes and implementing preventative solutions.\nMaintaining accurate IT asset and configuration records.\nPerforming system updates, upgrades and configuration changes with minimal disruption.\nMonitoring operational trends and producing reports to support service improvements.\nWorking with external support providers where specialist expertise is required.\nSupporting the organisation's cyber security, compliance and data protection requirements.\nAbout you:\nWhat we’re looking for:\nEssential Experience & Knowledge\nPrevious experience in a 1st or 2nd Line Support role within a multi-site environment.\nStrong knowledge of Microsoft Windows operating systems.\nExperience supporting Microsoft 365, Outlook, Teams and Office applications.\nUnderstanding of computer networking principles and troubleshooting.\nExperience using IT Service Management / Helpdesk systems.\nKnowledge of PC hardware installation, maintenance and configuration.\nExperience using remote support tools.\nAbility to diagnose and resolve technical issues efficiently and effectively.\nQualifications\nDegree in Computing, IT or a related discipline, or equivalent practical experience.\nMicrosoft 365 Fundamentals Certification.\nITIL Foundation qualification (or willingness to work towards).\nPersonal Attributes\nExcellent communication skills with the ability to explain technical concepts to non-technical users.\nStrong analytical and problem-solving abilities.\nOrganised and able to manage multiple priorities.\nCustomer-focused with a proactive approach.\nCollaborative team player who can also work independently.\nWillingness to learn and embrace new technologies.\n\nWhy Join Community Integrated Care?\nWe're one of the UK's largest and most successful social care charities, committed to delivering exceptional support for people with care and support needs.\nBy joining our team, you'll benefit from:\nA meaningful role where your work directly supports frontline services.\nOpportunities to develop your technical skills and career.\nAccess to a wide range of learning and development opportunities.\nFlexible and supportive working arrangements.\nA values-led culture where people are encouraged to bring their best selves to work.\nCompetitive salary and comprehensive benefits package.\nMake Technology Matter\n\nIf you're passionate about technology, enjoy solving complex problems and want your expertise to make a genuine difference to people's lives, we'd love to hear from you.\nApply today and help us deliver exceptional technology support that enables exceptional care.\nPlease note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.\nInterested and want to know a bit more?\nTo find out more about our charity check out: https://www.youtube.com/watch?v=Z-zYkoj7x8s\nWe’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.\nIn our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.\nThe Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones - and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.","description_format":"text","description_chars":6343,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-13T18:08:07Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.533,"p_room":0.55,"age_days":18,"expected_fill_days":13,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/community-integrated-care-2nd-line-technical-support-specialist","json_url":"https://alion.io/job/community-integrated-care-2nd-line-technical-support-specialist.json","meta":{"generated_at":"2026-10-31T15:39:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2249047},"rest":"https://alion.io/mcp/rest/get_company?id=2249047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommunity-integrated-care-2nd-line-technical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommunity-integrated-care-2nd-line-technical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommunity-integrated-care-2nd-line-technical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/community-integrated-care-2nd-line-technical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommunity-integrated-care-2nd-line-technical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2464401}},{"tool":"search_jobs","arguments":{"company":"communityintegratedcare.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2464401},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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