{"id":2124988,"url":"https://alion.io/job/community-integrated-care-care-centre-operator","title":"Care Centre Operator","company":{"id":2249047,"name":"Community Integrated Care","domain":"communityintegratedcare.co.uk","url":"https://alion.io/company/communityintegratedcare","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eploy","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Widnes, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-07T04:18:44Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T02:15:36Z","board_verified":false,"closed_at":"2026-10-23T02:15:36Z","days_open":15,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":15},"description":"The opportunity and what makes Community Integrated Care a great place to work\nAre you a caring and compassionate person looking to develop within your social care career?\nDo you have good knowledge and understanding of how to support people with mental health challenges?\nDo you love helping people to live safely and get the best out of their lives?\nThen maybe a Virtual Care Centre Operator role is for you!\nWhy You’ll Love Working With Us:\n£13.27 per hour - because your time and care are valuable\nDo what you love - share hobbies, enjoy chats, get to know the people we support… it’s all part of the job\nMulti award-winning charity - we reinvest profits into YOU and the people we support\nSupportive leadership - we’ve got your back, always\nNo uniforms - just comfy, casual clothes\nGuaranteed shifts - guaranteed contracted hours every week and rotas issued 4-6 weeks in advance\nShopping discounts - because treats are important\nOngoing training & career progression - grow with us\nRecommend-a-Friend bonus - bring your besties and get rewarded with Love2Shop vouchers\nFinancial hardship fund - we’re here when life gets tough\nWellbeing investment - your health matters\nFree DBS check - we’ve got it covered\nSpend your whole shift with one person - build real connections\nAbout Community Integrated Care\nCommunity Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.\nWe are currently seeking a dedicated and compassionate Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices. Working from our head office in Widnes, to monitor the TEC platform and to determine and provide the appropriate response to meet people's individual needs. To ensure that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible.\nWho you’ll be supporting & more about the role:\nWorking closely with the TEC Team and frontline support staff, you will be responsible for providing remote support to vulnerable individuals in their day to day lives using our ground-breaking TEC platform. Each person we support is unique, so the support you provide will be person-centred and will focus on achieving the best lives possible with each individual.\nOur Shifts: 8am - 8pm | 3pm - 10pm|4pm - 11pm|8pm - 8am (waking nights)\nShift Requirement: Predominantly 3 x 12 hour day shifts per week on a rolling rota, but role will include some night shifts to meet service needs, typically averaging 2 to 3 nights per month.\n\nContract: We can offer a permanent contract of 36 hours per week\nDriving License Required? No\nWhat You'll Be Doing\nYou’ll be supporting a wide range of vulnerable individuals across England and Scotland, acting as the first point of call to support them remotely with whatever they might need. Whether it's a bit of advice, reassurance, assistance or banter, you will spend time to getting to know the people we support so that you can help them to live amazing lives.\nThis role is office-based and you will work from our TEC base in Widnes.\nThe role includes use of our dedicated virtual TEC platform, so it's important you are comfortable with IT and systems, including care planning software. You will be responsible for accurate record keeping, ensuring you monitor, log and update all calls from individuals supported.\nAbout you:\nWhat We're Looking For\nAt Community Integrated Care, we know it takes someone special to work in our TEC team. We hire based on values and experience, welcoming people from all walks of life: seasoned Support Workers, Seniors, Care Assistants, and we would be keen to attract candidates with a strong mental health background, as this experience would be particularly beneficial in meeting the needs of the people we support and supporting the ongoing development of the service. Our ideal applicant will have experience providing person-centred support in the social care sector, as well as a SVQ 3 (Scotland) or L3 Diploma (England) in Care.\nApply Now\nIf this sounds like your kind of job, hit ‘Apply’ and fill out our short application form.\nHave questions about the role? Reach out to our Recruitment Specialist  or call 07816 266959\nNeed adjustments during the process? Email .\nWe’re proud to be an Equal Opportunities and Disability Confident employer.\nSkills\nGeneral Skills - Driving License","description_format":"text","description_chars":4729,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-09T00:29:26Z"},{"event":"close","at":"2026-10-23T02:15:36Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/community-integrated-care-care-centre-operator","json_url":"https://alion.io/job/community-integrated-care-care-centre-operator.json","meta":{"generated_at":"2026-10-23T17:06:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25935,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2249047},"rest":"https://alion.io/mcp/rest/get_company?id=2249047"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcommunity-integrated-care-care-centre-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcommunity-integrated-care-care-centre-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcommunity-integrated-care-care-centre-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/community-integrated-care-care-centre-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcommunity-integrated-care-care-centre-operator"}]}