{"id":2056984,"url":"https://alion.io/job/community-medical-services-client-services-coordinator","title":"Client Services Coordinator","company":{"id":2438930,"name":"Community Medical Services","domain":"communitymedicalservices.org","url":"https://alion.io/company/communitymedicalservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":56000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3204},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T03:39:33Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T02:42:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nShift: Tuesday-Saturday 4AM-12PM\nCommunity Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.\nAs part of our mission to help individuals recover from substance use disorders, you’ll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.\nAlong the way, we’ll invest in your well-being through a benefits package for full-time employees that includes:\nSubsidized medical, dental, and vision insurance\nHealth savings account\nShort and long-term disability insurance\nLife insurance\nPaid sick, vacation, and holiday time\n401K retirement plan with match\nTuition and Continuing Medical Education reimbursement up to 100%\nEmployee assistance program to support your mental health and wellness\nOngoing professional development \nWe’re looking for someone who:\nEnjoys a consistent schedule.\nIs excited to work in an outpatient setting, much like a doctor’s office. \nRemains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.\nResponsibilities:\nGreets and attends to clients in person and over the phone\nAnswers all phone calls in a professional and courteous manner\nManages the patient flow of a high volume of clients in a fast-paced environment\nMay place outbound calls to schedule follow-up appointments, or to engage clients in treatment \nCreates new client profiles and enters demographic information in electronic health record\nSchedules appointments using electronic scheduling system\nCompletes accurate documentation of client visits in their electronic health record\nMaintains a welcoming lobby and reception area by ensuring areas remain clean and organized.\nCoordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health record\nEstablishes client payment plans and financial contracts, collects and posts payments\nEnsures confidentiality of all client and employee information\nAssists in the de-escalation of clients using a trauma-informed approach\nTriages client issues to secure most appropriate solution Introduces clients to the\nRecovery Connect engagement app and help them navigate it as needed\nCompletes end of day tasks, including reconciling deposit and payment records\nVerifies cash in cash box at the beginning of shift and reconciles cash count at the end of the day\nUses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staff\nParticipates in in-service/education regarding\nQuality Improvement or required job-focused education\nHelps maintain inventory and assist in ordering clinic supplies\nPerforms general office duties, such as document preparation, scanning, faxing\nRequirements\nHigh School Diploma/GED\n1+ years of experience in customer service is required\n1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is required\nHospital front desk or multi-physician front desk experience preferred\nFor employees in the following states (TX/OH/MN/IN/WI): \nMotor Vehicle Valid state-issued driver’s license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interview\nSkills:\nAbility to communicate clearly and effectively between all organizational levels and with outside providers\nBasic computer knowledge, including ability to navigate in electronic health records\nCulturally competent and sensitive to client and employee needs\nDemonstrated ability in medication administration accuracy and ability to maintain accurate client records\nExcellent organizational skills, accuracy, and attention to detail\nProblem solving, conflict resolution, time management, and strong customer service skills\nStrong team player comfortable working in a fast-paced setting\nAbility to maintain confidentiality to ensure compliance with HIPAA and 42 CFR\nFlexible with the ability to work in a continuously changing environment\nAbility to work flexible hours including nights, weekends, and holidays\nEmployees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)\nTools and Equipment:\nFrequent use of a telephone, computer, printer, fax machine and copier\nFrequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPoint\nFrequent use of electronic health record\nPhysical Working Conditions and Office Setting Description:\nProlonged sitting, standing, frequent bending, stooping, or stretching associated with an office environment\nFrequent and prolonged typing and operation of computer, keyboard, and telephones\nSome lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds\nAbout Community Medical Services\nCommunity Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.\nOur Commitment\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nOther Conditions\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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