{"id":3617763,"url":"https://alion.io/job/community-medical-services-client-support-services-coordinator","title":"Client Support Services Coordinator","company":{"id":2438930,"name":"Community Medical Services","domain":"communitymedicalservices.org","url":"https://alion.io/company/communitymedicalservices","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Everett, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-02T12:36:21Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T06:47:30Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nReporting to the Client Support Services Manager, the Client Support Services Coordinator (Entry-Level) supports the day-to-day operations of the Client Support Services team by assisting clients, maintaining accurate documentation, and coordinating routine service needs. This role is ideal for someone building experience in healthcare or behavioral health operations and provides foundational exposure to client support, compliance, and internal coordination.\nAlong the way, we’ll invest in your well-being through a benefits package that includes:\nSubsidized medical, dental, and vision insurance\nHealth savings account\nShort and long-term disability insurance\nLife insurance\nPaid sick, vacation, and holiday time\n401K retirement plan with match\nTuition and CME reimbursement up to 100%\nEmployee assistance program to support your mental health and wellness\nOngoing professional development\nRequirements\nKey Responsibilities:\nClient Support & Assistance\nServe as a first point of contact for basic client inquiries via phone, email, or internal systems.\nAssist clients with onboarding steps, documentation collection, and general program navigation.\nEscalate complex client issues to senior staff or leadership as appropriate.\nAdministrative Support\nEnter, update, and maintain accurate client information in CMS systems.\nAssist with intake packets, authorizations, and required forms.\nSupport tracking client requests and follow-ups to ensure timely resolution.\nCompliance & Quality Support\nFollow CMS policies, HIPAA guidelines, and documentation standards.\nReport potential quality of care or service concerns to leadership.\nParticipate in audits, reviews, and training as assigned.\nTeam Collaboration\nWork closely with Senior Coordinators and leadership to learn workflows and best practices.\nParticipate in team meetings and training opportunities.\nQualifications:\nRequired:\nHigh school diploma or GED required\n0-2 years of experience in customer service, healthcare support, or administrative roles.\nStrong communication and organizational skills.\nBasic proficiency in Microsoft Office and ability to learn CMS internet engines.\nPreferred:\nAssociate’s degree or coursework in healthcare, social services, or related field.\nExperience in healthcare, behavioral health, or client-facing roles.\nCore Competencies\nClient-focused and empathetic\nEager to learn and receptive to feedback\nAttention to detail\nDependable and professional\nAbout Community Medical Services\nCommunity Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.\nOur Commitment\nWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.\nOther Conditions\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 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