{"id":3343873,"url":"https://alion.io/job/community-partnership-program-support-specialist-semo-rise","title":"Program Support Specialist - SEMO RISE","company":{"id":674794,"name":"Community Partnership","domain":"cpsemo.org","url":"https://alion.io/company/cpsemo","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Girardeau, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T16:35:30Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T04:32:10Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Position Summary\nThe Program Support Specialist provides administrative, operational, and coordination support for the SEMO RISE program. This position helps ensure efficient program operations through participant enrollment support, documentation management, scheduling, recordkeeping, communication, and coordination of program activities.\nThe Program Support Specialist works closely with the SEMO RISE Project Manager, Case Manager, Employment Navigator, Outreach & Engagement Specialist, and Data & Performance Specialist to maintain organized program processes and support timely, accurate completion of administrative and grant-related requirements.\nSEMO RISE (Regional Industry Skills and Employment) focuses on expanding access to workforce training and employment opportunities in skilled trades and construction, information technology, and commercial drone technology. The Program Support Specialist helps support these efforts by maintaining reliable administrative systems, assisting participants as they navigate enrollment and program activities, and ensuring program documentation is organized, accessible to authorized personnel, and maintained in accordance with organizational and grant requirements.\nGeographic Service Area\nSEMO RISE serves 14 counties in Southeast Missouri: Cape Girardeau, Perry, Bollinger, Scott, Mississippi, New Madrid, Pemiscot, Dunklin, Wayne, Stoddard, Ste. Genevieve, St. Francois, Madison, and Butler.\nThe Program Support Specialist may be required to travel within the service area to assist with program events, participant activities, partner meetings, and other operational needs.\nEssential Duties and Responsibilities\nParticipant Enrollment and Intake Support\nAssist with participant enrollment and intake processes, including distributing forms, collecting required documentation, and helping participants understand administrative requirements.\nReview enrollment packets for completeness and follow up with participants regarding missing or incomplete information.\nMaintain organized participant files and ensure required forms and supporting documentation are collected and stored according to program procedures.\nCoordinate enrollment appointments, orientations, assessments, and other participant activities.\nRoute eligibility questions and program participation decisions to the appropriate SEMO RISE staff member.\nProvide professional, courteous communication to participants and assist with general questions about enrollment procedures and program logistics.\nCoordinate with the Outreach & Engagement Specialist, Case Manager, and Employment Navigator to support a smooth transition from outreach and enrollment into program services.\n2. Documentation and Records Management\nMaintain accurate, organized, and up-to-date electronic and paper records, as applicable, for program participants, activities, partners, and administrative operations.\nOrganize participant forms, attendance records, training documentation, consent forms, referrals, and other required program materials.\nMonitor documentation for completeness and communicate outstanding requirements to the appropriate staff members.\nAssist with preparing files and documentation for internal reviews, monitoring visits, audits, and grant compliance reviews.\nFollow CPSEMO policies regarding confidentiality, records retention, data security, and access to sensitive information.\nEnsure records are shared only with authorized personnel and handled in accordance with applicable privacy requirements.\n3. Scheduling and Program Coordination\nCoordinate appointments, meetings, orientations, workshops, training activities, employer engagement events, and other program-related activities.\nMaintain calendars and communicate schedule changes to participants, staff, employers, training providers, and community partners as appropriate.\nAssist with coordinating meeting spaces, materials, sign-in sheets, technology, and other logistical needs.\nPrepare agendas, meeting materials, attendance documentation, and follow-up communications as requested.\nSupport coordination between SEMO RISE staff to ensure participant appointments and program activities are scheduled efficiently.\nTrack upcoming deadlines, required activities, and outstanding administrative tasks.\nAssist with arranging travel, event logistics, and other operational details as needed.\n4. Program Operations and Administrative Support\nProvide day-to-day administrative support to the SEMO RISE Project Manager and program team.\nMaintain program supply inventories and assist with ordering or replenishing supplies in accordance with organizational procedures.\nAssist with processing routine administrative paperwork and routing invoices, purchase requests, or expense documentation to authorized personnel.\nSupport the preparation and coordination of program events, workshops, participant orientations, and partner meetings.\nMaintain organized electronic files, shared folders, and administrative tracking tools.\nIdentify opportunities to improve administrative workflows, scheduling procedures, and documentation systems.\nAssist with other operational duties necessary to support program implementation and organizational efficiency.\n5. Data Entry and Reporting Support\nEnter and update participant information, enrollment status, attendance, service activity records, and other required information in designated systems.\nAssist with tracking enrollment progress, participant participation, scheduled activities, and outstanding documentation.\nReview administrative records for obvious errors, missing information, or inconsistencies and notify the appropriate staff member for correction.\nCollaborate with the Data & Performance Specialist to support accurate data collection, documentation, and reporting.\nCompile routine administrative information and assist with preparing program activity summaries and reports.\nMaintain tracking logs and administrative calendars to help the team meet reporting deadlines and grant requirements.\nFollow established procedures for handling confidential participant information and maintaining data integrity.\n6. Communication and Participant Support\nServe as an administrative point of contact for routine participant inquiries, program scheduling, documentation requirements, and general program information.\nRespond to telephone calls, emails, and other communications professionally and in a timely manner.\nDirect complex program, eligibility, employment, or supportive-service questions to the appropriate SEMO RISE team member.\nSend reminders regarding appointments, orientations, documentation deadlines, workshops, and other program activities.\nAssist with distributing program announcements, informational materials, and participant communications.\nHelp ensure participants receive clear, consistent information about program processes and next steps.\n7. Grant Compliance and Quality Assurance Support\nAssist with maintaining documentation required by the SEMO RISE grant, organizational policies, and applicable program procedures.\nSupport the development and maintenance of checklists, forms, tracking logs, and administrative procedures that promote consistent program operations.\nHelp prepare documentation for grant monitoring, compliance reviews, and internal quality assurance activities.\nTrack administrative deadlines and notify the Project Manager of upcoming requirements or outstanding items.\nFollow established procedures for purchasing, expense documentation, participant files, and other administrative processes.\nPerform other duties as assigned in support of SEMO RISE program goals and grant requirements.\nRequired Qualifications\nHigh school diploma or equivalent.\nExperience in administrative support, office coordination, records management, customer service, program support, or a related field.\nStrong organizational skills and attention to detail.\nAbility to maintain accurate records and manage multiple tasks and deadlines.\nProficiency with common office software, including email, word processing, spreadsheets, calendars, and electronic file management.\nStrong written and verbal communication skills.\nAbility to handle confidential information professionally and appropriately.\nAbility to work independently and collaboratively in a team environment.\nAbility to communicate effectively with participants, staff, employers, and community partners from diverse backgrounds.\nPreferred Qualifications\nAssociate degree or additional training in business administration, office management, human services, or a related field.\nTwo or more years of experience in administrative support, program coordination, workforce development, or grant-funded programming.\nExperience maintaining participant files, enrollment records, or other documentation subject to compliance requirements.\nFamiliarity with electronic databases, case management systems, customer relationship management systems, or program tracking tools.\nExperience supporting scheduling, event coordination, data entry, and reporting processes.\nFamiliarity with workforce development programs, employment services, training programs, or community-based organizations.\nKnowledge, Skills, and Abilities\nStrong administrative organization and document management skills.\nAttention to detail and commitment to accurate, timely recordkeeping.\nAbility to prioritize competing tasks and meet established deadlines.\nProfessional communication and customer service skills.\nAbility to learn new software, databases, and administrative systems.\nAbility to identify missing documentation and follow established procedures for resolving discrepancies.\nSound judgment when handling confidential or sensitive information.\nAbility to work effectively with a multidisciplinary program team.\nCommitment to supporting equitable access to workforce training, employment, and career development opportunities.\nEqual Employment Opportunity\nCommunity Partnership of Southeast Missouri is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics in accordance with applicable federal, state, and local laws.\nDisclaimer\nThis job description describes the general nature and level of work expected of the Program Support Specialist. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. 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